Customer Service Agent

STAR SERVICES LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

STAR SERVICES LLC seeks a Customer Service Agent to manage daily input of customer transactions, prepare documentation, and assist with billing processes. The role supports warehouse coordination, inventory control, and customer communications to ensure smooth operations.

The ideal candidate has at least two years in distribution, proficiency with MS Word/Excel, and experience with WMS systems. Strong typing and independent working capability are valued.

Qualifications

• University degree or equivalent required.
• Minimum 2 years of experience in the distribution department.
• Experience in inventory control and/or distribution operation is required.
• Proficiency with MS Word, MS Excel, and any Warehouse Management System (WMS).
• Typing 30 wpm and 10-key by touch.
• Ability to work independently with minimal supervision.
• Proactive communication and problem-solving are essential.

Responsibilities

• Daily input of customer transactions (receipts/orders).
• Prepare relevant documentation for transactions and billing breakdowns.
• Raise invoices in CFIT monthly and provide operational reports on request.
• Coordinate with warehouse staff to receive and release shipments.
• Maintain organized, accurate system inventory for customers.
• Produce monthly KPI reports for customers.

Skills

Typing speed 30 wpm

Independent work

Proactive communication

Education

University degree or equivalent

Tools

MS Word

MS Excel

WMS

Job description

About the job Customer Service Agent

Responsibilities

Customer Service:

• Daily Input of customer transactions (Receipts / Orders/ )
• Provides operational reports upon request.
• Caters to special order requests from customers.
• Prepares relevant documentation for transactions.
• Prepares billing breakdown and raises invoices in CFIT monthly.
• Supports team with backing up on other accounts when needed.
• Communicates with customers on daily operations.
• Escalates and aid in resolving operational issues.
• Maintains an organized and accurate system inventory for customers.
• Produces monthly KPI reports to be shared with customers.
• Follows up with customers for invoice approvals.

Relationships

• Coordinates with Warehouse staff to receive and release shipments.
• Maintains excellent working relationship with customers by proactively responding toall enquiries in a courteous and efficient manner.
• Reports customer feedback to management, incl. any signs of dissatisfaction.
• Liaison between customer and warehouse in administration of account.
• Liaison between customer and office regarding invoicing and credit changes.

Clerical

• Provides support with other miscellaneous projects, filing, and research.
• Oversees paperwork associated with orders and maintains corresponding files.
• Maintains a current and accurate procedures manual detailing the desk sideprocesses undertaken to manage accounts.

Qualifications

Education

University Degree or equivalent

Experience

• Minimum 2 years of experience in the distribution department.
• Previous experience in inventory control and/or distribution operation.
• Fully proficient with various software applications (i.e.; MS Word, MS Excel, any WMS).
• Typing 30 wpm.
• 10-key by touch.
• Displays ability to work independently with minimal supervision.
• Proactively communicated and suggests solutions.