Customer Relations Officer - Emiratis

TalentsTide; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

TalentsTide is seeking a Customer Relations Officer to provide excellent customer service in healthcare centers across Dubai. This role involves managing patient inquiries, registrations, and service support to ensure a smooth experience for patients.

Ideal candidates will be Emiratis with strong communication skills, able to work in a fast-paced environment, and willing to take on rotating shifts, including nights and weekends. Join us for a rewarding opportunity in the healthcare sector.

Qualifications

• Emiratis (Family Book is required).
• Willingness to work 24/7 rotating shifts (including nights and weekends).
• Ability to work in a healthcare service environment.

Responsibilities

• Greet and assist patients and visitors professionally.
• Handle patient registration and appointment scheduling.
• Provide accurate information regarding services and procedures.
• Ensure smooth patient flow and support front desk operations.
• Coordinate with departments to resolve patient requests.

Skills

Strong communication skills

Customer service skills

Fluent in Arabic

Fluent in English

Education

High school diploma or diploma qualification

Job description

Location: Dubai, UAE (Multiple Healthcare Centers)

Employment Type: Permanent

Working Hours: 8-hour rotating shifts (including night shifts / 24-hour coverage)

Working Days: 5 days per week

Job Purpose

The Customer Relations Officer is responsible for delivering high-quality front-line customer service within healthcare centres. The role ensures smooth patient experience through handling inquiries, registrations, appointments, and general service support in a fast-paced, 24/7 healthcare environment.

Key Responsibilities

• Greet and assist patients and visitors in a professional and courteous manner
• Handle patient registration, appointment scheduling, and service inquiries
• Provide accurate information regarding services, procedures, and processes
• Ensure smooth patient flow and support daily front desk operations
• Coordinate with internal departments to resolve patient requests efficiently
• Escalate complex cases to relevant teams when required
• Maintain confidentiality and adhere to healthcare policies and standards
• Ensure high levels of customer satisfaction and service quality
• Work effectively on a rotating shift schedule, including night shifts and weekends
• Support administrative duties related to patient records and system updates

Requirements

• Emiratis (Family Book is required)
• High school diploma or diploma qualification minimum
• Candidates are welcome if willing to work shift rotations)
• Fluent in Arabic and English (spoken and written communication skills)
• Strong communication and customer service skills
• Willingness and flexibility to work 24/7 rotating shifts (including nights and weekends)
• Ability to work in a healthcare service environment

Salary & Benefits

• Permanent position
• Stable employment in a healthcare environment
• Opportunity to gain experience in patient services and healthcare operations

Important Note

This is a shift-based role. Candidates must be fully willing and available to work rotating shifts, including night shifts and weekends as required by healthcare operations.