Customer Relations Officer

SEVEN; Dubai; Presencial; AED 60.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Club Access: Full access to SEVEN Well

F&B Discount: 50% off in-house items

Career Growth: Opportunities across SE

Supportive Culture: Team-oriented and?

Descripción de la vacante

SEVEN Wellness Club in Dubai is seeking a Customer Relationship Officer to deliver personalized service to members, handle inquiries and complaints, and promote premium offerings. You will engage with members, conduct tours, and upsell memberships and classes to enhance overall satisfaction.

The role requires a friendly, proactive approach, strong communication, and the ability to collaborate with sales, wellness and operations teams to ensure seamless experiences for premium clients.

Formación

• Bachelor’s degree in hospitality, customer service, business, or related field.
• At least 1–2 years of experience in customer service or sales in premium or luxury service environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Conflict resolution and problem-solving skills.
• High emotional intelligence and empathy.
• Background in fitness, hospitality, or service industry is a plus.

Responsabilidades

• Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
• Greet members warmly and provide personalized assistance to ensure a seamless experience.
• Actively promote membership upgrades, class bookings, and premium services.
• Handle member complaints and resolve issues promptly, escalating to management when necessary.
• Follow up to ensure issues are resolved to the member’s satisfaction.
• Assist with member onboarding, renewals, cancellations, and account management.
• Maintain accurate member records in the system, ensuring data privacy and security.
• Work closely with other departments to coordinate member services and ensure smooth communication.
• Support marketing initiatives by promoting events, offers, and programs.
• Conduct guided tours for prospective members, highlighting the club’s premium amenities and services.
• Proactively recommend personalized services to enhance the member experience.
• Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.
• Identify at-risk members and implement strategies to enhance their experience.

Conocimientos

Verbal and written communication

Interpersonal skills

Empathy and emotional intelligence

CRM software proficiency

Problem-solving

Educación

Bachelor’s degree in hospitality or related field

Herramientas

CRM software

Office tools

Descripción del empleo

The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.

KEY RESPONSIBILITIES:

Member Engagement and Support:

• Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
  
• Greet members warmly and provide personalized assistance to ensure a seamless experience.
  
• Actively promote membership upgrades, class bookings, and premium services.
  
• Handle member complaints and resolve issues promptly, escalating to management when necessary.
  
• Follow up to ensure issues are resolved to the member’s satisfaction.
  

Membership Management:

• Assist with member onboarding, renewals, cancellations, and account management.
  
• Maintain accurate member records in the system, ensuring data privacy and security.
  
• Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication.
  
• Support marketing initiatives by promoting events, offers, and programs.
  

Facility Tours and Promotions:

• Conduct guided tours for prospective members, highlighting the club’s premium amenities and services.
  
• Proactively recommend personalized services to enhance the member experience.
  

Member Retention:

• Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.
  
• Identify at-risk members and implement strategies to enhance their experience.
  

Requirements

• Bachelor’s degree in hospitality, customer service, business, or a related field (preferred)
  
• At least 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
  
• Excellent verbal and written communication skills.
  
• Strong interpersonal and relationship-building abilities.
  
• Conflict resolution and problem-solving skills.
  
• High emotional intelligence and empathy.
  
• Proficiency in customer relationship management (CRM) software and office tools.
  
• Background in the fitness, hospitality, or service industry is a plus.
  

Benefits

• Competitive Salary: Based on experience and role responsibilities
• Club Access: Full access to SEVEN Wellness Club facilities and classes
• F&B Discount: 50% off all in-house food and beverage items at The Dose Kitchen
• Career Growth: Opportunities to grow across SEVEN’s expanding group of brands
• Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being