Customer Relations Executive

IRTH Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading real estate company in Dubai is seeking a skilled Customer Relations Executive. You will manage the customer journey post-sales with a focus on collections. Ideal candidates will have experience with CRM systems, strong customer relations skills, and advanced MS Office proficiency. Join a collaborative environment where your contributions are valued and where we set the industry standard.

Qualifications

• Strong customer relations skills, warm, engaging, and solutions-focused.
• Prior experience with CRM systems (ODOO, Salesforce, or similar).
• Advanced MS Office proficiency.
• Multilingual ability.
• Short notice availability preferred.

Responsibilities

• Be the key point of contact for customers.
• Manage post-sales processes with precision and care.
• Handle collections professionally and efficiently.
• Ensure accurate reporting/documentation.
• Collaborate cross-functionally for client satisfaction.

Skills

Customer relations skills

CRM system experience

MS Office proficiency

Multilingual ability

Tools

ODDOO

Salesforce

Job description

Overview

At IRTH Group, we are shaping the future with innovation, precision, and excellence. We are looking for a talented and detail-oriented Customer Relations Executive who will play a vital role in managing the customer journey post-sales while ensuring timely and professional handling of collections.

About the Role

• As Customer Relations Executive, you will be the key point of contact for our valued customers, guiding them seamlessly through their journey with IRTH.
• Manage post-sales processes with precision, care, and a customer-first mindset.
• Handle collections in a professional, efficient, and relationship-driven manner.
• Work with advanced MS Office applications and ensure accurate reporting/documentation.
• Leverage your skills in CRM software (ODOO, Salesforce, or similar) to enhance customer tracking and engagement.
• Collaborate cross-functionally to ensure the highest level of client satisfaction.

What We’re Looking For:

• Strong customer relations skills, warm, engaging, and solutions-focused.
• Prior experience with CRM systems (ODOO, Salesforce, or similar).
• Advanced MS Office proficiency.
• Multilingual ability, because we value connecting with clients in their language.
• Short notice availability preferred.
• Real Estate Developer experience is a big plus!

Why Join IRTH Group?

At IRTH Group, we’re not just a company; we’re a family committed to building a brighter future together. Guided by our core values of trust, strength, and agility, we empower individuals to thrive and succeed in a dynamic, collaborative environment. We take pride in building great projects in prime locations, designed for future generations and offering exceptional value as an investor's product. IRTH Group stands as a symbol of legacy, resilience, and vision. Rooted in the foundation of a distinguished local family conglomerate, our privately held real estate investment platform draws strength from a heritage spanning over a century.

At IRTH Group, we are not just shaping the industry, we are setting the standard. If you are driven by ambition, excellence, and the pursuit of legacy, this is where your journey begins.

Are you ready to be part of something extraordinary?