Senior Associate - Customer Insights

Majid Al Futtaim; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

Majid Al Futtaim is seeking a Senior Associate – Customer Insights in Dubai. This role involves building and deploying customer feedback surveys, analyzing data to identify trends, and converting findings into actionable insights. Candidates should have a Bachelor’s degree and 1 to 3 years of relevant experience.

The ideal applicant is strong in data interpretation, familiar with Qualtrics, and has advanced Excel skills. UAE National applicants are encouraged to apply.

Qualifications

• 1 to 3 years of relevant experience in customer insights, market research, CX analytics, survey administration, data analysis, or business reporting.
• Strong ability to interpret data, identify customer trends, and convert feedback into actionable business insights.
• Experience with Qualtrics or similar survey platforms, with strong technical aptitude and attention to survey logic.
• Advanced Excel skills, including PivotTables, VLOOKUPs, Power Query, basic macros, and data visualization.
• Good PowerPoint skills with the ability to create clear reports, charts, summaries, and insight-led presentations.
• Strong communication skills with the ability to explain findings clearly to different stakeholder groups.
• Comfortable working with customer experience metrics such as NPS, CSAT, satisfaction scores, and survey response trends.
• Empathetic, curious, collaborative, and stakeholder-focused with a strong interest in customer experience improvement.

Responsibilities

• Build, test, and deploy customer feedback surveys using Qualtrics for relationship, transactional, and ad hoc research requirements.
• Ensure survey logic, routing, targeting, question flow, and response capture are accurate before launch.
• Extract, clean, validate, and organize raw customer feedback data from survey platforms and related reporting sources.
• Support the development and maintenance of live customer experience dashboards that track NPS, CSAT, resident satisfaction, and other CX indicators.
• Analyze customer and resident datasets to identify trends, pain points, service gaps, and improvement opportunities across communities.
• Convert survey findings into clear PowerPoint reports that support monthly operational reviews and quarterly strategic reporting.
• Present insights in a clear, visual, and stakeholder-friendly format.
• Coordinate with external research agencies on ad hoc studies.
• Work with teams to ensure customer insights are translated into practical action.
• Maintain data accuracy, reporting consistency, and proper documentation.

Skills

Customer insights

Market research

Customer experience analytics

Survey administration

Qualtrics

NPS reporting

CSAT reporting

CX dashboards

Data extraction

Data validation

Excel PivotTables

VLOOKUP

Power Query

Basic macros

PowerPoint reporting

Data visualization

Customer feedback analysis

External research coordination

Stakeholder communication

Real estate customer experience

Education

Bachelor’s degree in Marketing, Business, Design, Data Analysis, Research, or a related field

Job description

Job Snapshot

Role: Senior Associate – Customer Insights

Location: Dubai, United Arab Emirates

Industry: Real Estate

Function: Market Research

Job Type: Full‑time

Salary: 12,000 – 18,000 AED per month (est.)

Nationality: UAE National only

Responsibilities

• Build, test, and deploy customer feedback surveys using Qualtrics for relationship, transactional, and ad hoc research requirements.
• Ensure survey logic, routing, targeting, question flow, and response capture are accurate before launch.
• Extract, clean, validate, and organize raw customer feedback data from survey platforms and related reporting sources.
• Support the development and maintenance of live customer experience dashboards that track NPS, CSAT, resident satisfaction, and other CX indicators.
• Analyze customer and resident datasets to identify trends, pain points, service gaps, and improvement opportunities across communities.
• Convert survey findings into clear PowerPoint reports that support monthly operational reviews and quarterly strategic reporting.
• Present insights in a simple, visual, and stakeholder‑friendly format to help teams improve community management and customer experience.
• Coordinate with external research agencies on ad hoc studies, including RFP support, survey design, recruitment criteria, analysis direction, and final reporting.
• Work with CX, community management, development, and business teams to ensure customer insights are translated into practical action.
• Maintain data accuracy, reporting consistency, and proper documentation across surveys, dashboards, research files, and insight outputs.

Qualifications

• Bachelor’s degree in Marketing, Business, Design, Data Analysis, Research, or a related field.
• 1 to 3 years of relevant experience in customer insights, market research, CX analytics, survey administration, data analysis, or business reporting.
• Strong ability to interpret data, identify customer trends, and convert feedback into actionable business insights.
• Experience with Qualtrics or similar survey platforms, with strong technical aptitude and attention to survey logic.
• Advanced Excel skills, including PivotTables, VLOOKUPs, Power Query, basic macros, and data visualization.
• Good PowerPoint skills with the ability to create clear reports, charts, summaries, and insight‑led presentations.
• Strong communication skills with the ability to explain findings clearly to different stakeholder groups.
• Comfortable working with customer experience metrics such as NPS, CSAT, satisfaction scores, and survey response trends.
• Empathetic, curious, collaborative, and stakeholder‑focused with a strong interest in customer experience improvement.

Skills Set

• Customer insights
• Market research
• Customer experience analytics
• Survey administration
• Qualtrics
• NPS reporting
• CSAT reporting
• CX dashboards
• Data extraction
• Data validation
• Excel PivotTables
• VLOOKUP
• Power Query
• Basic macros
• PowerPoint reporting
• Data visualization
• Customer feedback analysis
• External research coordination
• Stakeholder communication
• Real estate customer experience

UAE National applicants with an interest in real estate customer insights, community experience, and data‑driven decision‑making are encouraged to apply.