Customer Experience & Scheduling Specialist

Carpets Dubai; Dubai; On-site; AED 40,000 - 67,000; Full time

Job summary

Carpets Dubai is seeking a proactive Customer Service Associate in Dubai to handle inquiries via phone, email and in-store interactions. You will coordinate installation schedules with technicians and ensure timely, professional resolution of customer concerns.

The ideal candidate has strong organizational and communication skills and experience in customer service, with fluency in English (Arabic a plus). This is an on-site role based in Dubai.

Qualifications

• Strong organizational skills.
• Excellent communication skills.
• Experience in customer service.
• Fluency in English (Arabic a plus).

Responsibilities

• Handle customer inquiries via phone, email, and in-store.
• Coordinate installation schedules with technicians.
• Resolve customer complaints professionally.

Skills

Strong organizational skills

Strong communication skills

Experience in customer service

Fluency in English

Job description

Carpets Dubai is seeking a proactive Customer Service Associate in Dubai to handle inquiries via phone, email and in-store interactions. You will coordinate installation schedules with technicians and ensure timely, professional resolution of customer concerns.

The ideal candidate has strong organizational and communication skills and experience in customer service, with fluency in English (Arabic a plus). This is an on-site role based in Dubai.