Customer Experience Representative - Intern - Volvo Group

Customer Experience Representative - Intern - Volvo Group; Dubai Emirate; On-site; AED 13,392 - 22,320; Full time

Job summary

Volvo Group in Dubai invites an Intern to support regional logistics during maternity leave, focusing on demand planning, order management, and reporting.

The role spans May 2022 to year-end 2022, reporting to the Managing Director and integrating with the management team.

Responsibilities include coordinating with markets and importers, preparing invoices and forecasts, and maintaining sales and inventory data to support decision making.

Responsibilities

• Organising, preparing and running monthly demand planning meetings with the market directors, and presenting and defending new demand in VTI’s demand challenge meetings.
• Securing slots capacity and balancing slots among markets.
• Managing the daily process of order to delivery by supporting importers with order planning, order change, swaps, cancellation, order book updates, factory guideline, logistics documentation and delivery inquiries.
• Taking part in financial estimate process by preparing invoicing and inventory forecasts.
• Creating and updating weekly and monthly sales reports.
• Coordinating payment and delivery & invoicing process in cooperation with relevant departments.
• Following up inventory/sales/order intake process at importer level.
• Supporting Total market forecast process for consolidation of data and reports.
• Being the interface between VTI, GTO, factory, delivery department and the importers for any logistics related matter.

Job description

Customer Experience Representative – Intern – Volvo Group

We are looking for an employee to support our region during the maternity leave of our Logistics Manager and would like to open this opportunity for an employee around the globe to come and work with us. Expanding your horizon to new ways of working, a new region, new customers and new colleagues to meet and work with.

Location

Dubai, UAE

Reporting

This position will report to the Managing Director and will be part of the Management Team.

Assignment Period

Mid May 2022 – Year End 2022

Responsibilities

• Organising, preparing and running monthly demand planning meetings with the market directors, and presenting and defending new demand in VTI’s demand challenge meetings.
• Securing slots capacity and balancing slots among markets.
• Managing the daily process of order to delivery by supporting importers with order planning, order change, swaps, cancellation, order book updates, factory guideline, logistics documentation and delivery inquiries.
• Taking part in financial estimate process by preparing invoicing and inventory forecasts.
• Creating and updating weekly and monthly sales reports.
• Coordinating payment and delivery & invoicing process in cooperation with relevant departments.
• Following up inventory/sales/order intake process at importer level.
• Supporting Total market forecast process for consolidation of data and reports.
• Being the interface between VTI, GTO, factory, delivery department and the importers for any logistics related matter.

Employment Type

Temporary