Sales Support/Order Management Intern

Pirelli & C. S.p.A.; Dubai; On-site; AED 13,000 - 27,000; Part time

Job summary

Pirelli MEAI in Dubai invites aspiring professionals to join the Supply Chain internship. You will gain hands-on experience in order management, logistics, invoicing, and customer support within a fast-paced, multicultural environment.

During the program you will learn to coordinate with production plants, track orders, and provide technical product information while collaborating with internal teams to drive effective service and delivery excellence.

Qualifications

• Master’s degree in a related field.
• Fluency in English and MS Excel skills required.
• Experience with SAP/ERP is a plus.

Responsibilities

• Order management for assigned customers, tracking from recording to invoicing.
• Optimize logistics flows between production plants and customers.
• Monitor invoicing and payments; collaborate with admin offices to resolve issues.
• Provide product information and coordinate with technical teams for support.
• Periodically review customer status and engage proactively to meet targets.

Skills

Fluency in English

MS Excel

MS Office Suite

Education

Master’s degree in Business Administration, Logistics, Management Engineering, or related fields

Tools

SAP

ERP systems

Job description

We are a global leader in the tire industry, specialized in designing, developing, manufacturing, and marketing high-performance tires for cars, motorcycles, and bicycles. With a presence in over 160 countries and around 18 production facilities, we pride ourselves on our cutting-edge technology and commitment to sustainability. Innovation is at the heart of everything we do, and it is fueled by our commitment to the inclusion of unique perspectives and different experiences. Because power is nothing without our people!

Pirelli MEAI is headquartered in Dubai, with regional office supporting key markets across the Middle East, Africa, and India. The MEAI team works closely with local markets and global headquarter to support commercial and operational activities in a fast-paced, multicultural environment.

WHY JOIN US

We are offering a rewarding role with scope for career progression along with:

• Opportunities to be involved in internal initiatives and events
• International, engaging, and supportive working environment
• Personal and professional development.

DRIVE YOUR FUTURE

You will join the Supply Chain Department and receive structured training to support the team in day-to-day activities. From day one, you will gain hands-on experience and develop practical skills in a dynamic corporate environment.

WHAT YOU WILL LEARN

You will collaborate with your tutor in:

1. Timely and Efficient Order Management

• Ensure smooth handling of orders and flows to assigned customers.
• Track orders from recording to product consignment and invoicing.
• Maintain communication with local logistics to ensure adherence to customer specifications.

2. Optimize Logistics flows Between Production Plants and Customers

• Streamlined communication with producers and HQ logistics to improve efficiency.
• Ensure coordination between production plants and customer markets to reduce delivery times and optimize costs.

3. Monitor and Support Administrative Processes

• Oversee invoicing, payments, and other financial processes.
• Collaborate closely with administrative offices to resolve invoicing and payment issues quickly.

4. Provide Technical Support and Consultancy

• Offer / share product information to customers as needed.
• Coordinate with technical teams to ensure high-quality assistance and product-related consultancy to customers.

5. Periodic Monitoring and Proactive Customer Engagement

• Regularly review customer status and progress toward targets.
• Initiate actions to engage customers and address any gaps, aiming to meet the assigned sales or service goals.
• Working towards ensuring that customers receive high-quality service, efficient logistics support, technical guidance, and continuous attention to their needs while also aligning internal teams to achieve overall business targets.

WHAT WE ARE LOOKING FOR

• Master’s degree in Business Administration, Logistics, Management Engineering, or related fields.
• Fluency in English
• Proficiency in MS Office suite, in particular MS Excel
• Systems experience in SAP & ERP systems is a plus
• Trustworthy, Committed and Self-motivated.
• Holds a valid residence VISA throughout the internship period