Sales Manager | Al- Futtaim Automotive | Volvo

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 300,000 - 600,000; Full time

Job summary

Al-Futtaim Automotive in the UAE seeks a results-driven Sales Manager to lead the sales function for an assigned showroom portfolio across the UAE. You will drive sales performance, lead and develop branch-based sales teams, and ensure the consistent application of company standards and customer service excellence.

You will implement sales strategies, monitor performance, maintain high customer engagement, and oversee documentation and compliance.

Qualifications

• Bachelor’s degree or equivalent qualification.
• Strong knowledge of customer service principles, sales operations, performance management, and team development.
• Commercial awareness with ability to drive targets, profitability and customer satisfaction.
• Strong communication, decision-making, organizational and problem-solving skills.
• English language proficiency; Arabic language skills are an advantage.
• Monitor performance, manage priorities and take timely corrective action.
• Understanding of sales operations, data accuracy and process compliance.
• Proficiency with spreadsheets, presentations and reporting tools.
• Proven track record of achieving sales targets and driving performance.

Responsibilities

• Lead, coach, and support the sales team to achieve monthly and annual targets.
• Monitor daily sales performance, review results and take corrective action.
• Implement sales strategies and business plans to deliver objectives.
• Ensure sales processes are followed and customer concerns are resolved.
• Maintain high standards of customer engagement and satisfaction.
• Develop team capability through training, feedback and performance reviews.
• Oversee documentation, compliance, and government-related processes.

Skills

Leadership

People management

Customer service

Communication

Relationship building

Sales strategy

Team motivation

Education

Bachelor’s degree or equivalent qualification

Tools

Spreadsheets

Presentations

Reporting systems

Job description

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Sales Manager | Al- Futtaim Automotive | Volvo

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are looking for a results-driven Sales Manager to lead the sales function for an assigned showroom portfolio across the UAE. In this role, you will drive sales performance, lead and develop branch-based sales teams, and ensure the consistent application of company standards, processes, and customer service excellence. You will play a key role in achieving business targets while building a high-performance culture aligned with the company’s mission, vision, and values.

What you will do

• Lead, coach, and support the sales team to achieve monthly and annual sales targets.
• Monitor daily sales performance, review team results, and take corrective action to improve performance where required.
• Implement sales strategies and business plans to deliver operational and commercial objectives.
• Ensure sales processes are followed consistently, and customer concerns are resolved effectively.
• Maintain high standards of customer engagement and support continuous improvement in customer satisfaction.
• Develop team capability through regular product knowledge sharing, training, feedback, and performance reviews.
• Oversee documentation, compliance, and government-related processes connected to the sales function.

Required skills to be successful

• Strong leadership and people management skills with the ability to motivate and develop high-performing sales teams.
• Minimum 7- 8 years’ experience in sales, including supervisory or team management experience.
• Experience in automotive or retail sales environments is preferred.
• Excellent customer service, communication, and relationship-building skills.

About the team

You will be part of a dynamic sales function that plays a critical role in delivering business growth across our showrooms. The team includes Sales Executives, Sales Administrators, and Guest Relations Officers, working together to provide excellent customer experience and achieve strong commercial results. This is a collaborative environment where teamwork, accountability, and customer focus are highly valued.

What equips you for the role

• Bachelor’s degree or equivalent qualification.
• Strong knowledge of customer service principles, sales operations, performance management, and team development.
• Commercial awareness with the ability to drive targets, profitability, and customer satisfaction.
• Strong communication, decision-making, organizational, and problem-solving skills.
• English language proficiency is required; Arabic language skills are an advantage.
• Ability to monitor performance, manage priorities, and take timely corrective action.
• Good understanding of sales operations, customer data accuracy, and sales process compliance.
• Confidence in using business tools such as spreadsheets, presentations, and reporting systems.
• Proven track record of achieving sales targets and driving commercial performance.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom‑made mobility solutions by delivering nothing less than world‑class omni‑channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high‑performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.