Customer Experience Strategy & Journey Lead
UAE General Civil Aviation Authority (GCAA)
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Job summary
UAE General Civil Aviation Authority in Dubai seeks a dedicated professional to plan and implement customer service management policies aligned with strategic objectives. You will shape customer experience standards, SLAs, and journeys to ensure best practices across the organization.
The role involves collaborating with business units, conducting needs analysis, prioritizing journeys for improvement, and supporting compliance with government service excellence standards in the planning process
Job description
UAE General Civil Aviation Authority in Dubai seeks a dedicated professional to plan and implement customer service management policies aligned with strategic objectives. You will shape customer experience standards, SLAs, and journeys to ensure best practices across the organization.
The role involves collaborating with business units, conducting needs analysis, prioritizing journeys for improvement, and supporting compliance with government service excellence standards in the planning process
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