Customer Experience Associate - UAE Front Desk

Serco; Dubai; Vor Ort; AED 42.000 - 63.000; Vollzeit

Zusammenfassung

Serco in Dubai is seeking a Customer Experience Agent for a new public-venue site. You will deliver world-class customer service, guide visitors, and support operations to maintain high standards.

This role requires a high school diploma, about 1 year of front-line customer service experience, fluency in English and Arabic, and basic software skills. You will work with partners and ensure a friendly, efficient customer journey.

Qualifikationen

• Must have front-line customer service experience.
• Fluent in written and spoken English and Arabic.
• Good understanding of dealing with customers and conflict resolution.

Aufgaben

• Provide world-class customer service to customers.
• Assist Operations teams and service partners in delivering high standards.
• Interact face to face with customers and guide them on products and services.
• Communicate and resolve customer queries and issues promptly.

Kenntnisse

Front-line customer service

Bilingual English/Arabic

Basic software

Ausbildung

High school diploma or equivalent

Tools

Basic software

Jobbeschreibung

Serco in Dubai is seeking a Customer Experience Agent for a new public-venue site. You will deliver world-class customer service, guide visitors, and support operations to maintain high standards.

This role requires a high school diploma, about 1 year of front-line customer service experience, fluency in English and Arabic, and basic software skills. You will work with partners and ensure a friendly, efficient customer journey.