Customer Experience & Administrative Assistant

Mprive; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

MPRIVĒ is seeking a Customer Experience & Administrative Assistant to manage first-line client communications and run the central call centre while delivering premium administrative support to the sales and management teams.

You will route leads, maintain CRM accuracy, and assist with listing coordination and front-desk hospitality, ensuring a flawless client impression and efficient office operations within the UAE.

Qualifications

• Bachelor’s degree in Business Administration, Communications, Hospitality, or related field.
• 1–3 years in Call Centre, Customer Service, or Administrative Support, UAE preferred.
• Knowledge of RERA/DLD docs is a plus but not mandatory.
• Fluent English; Arabic and French skills advantageous.

Responsibilities

• Handle first-line client communications and call centre operations.
• Provide high-level administrative support to sales and management teams.
• Distribute leads and maintain CRM with accuracy and speed.
• Coordinate listing docs and verify RERA compliance where needed.
• Ensure premium hospitality at reception and accurate data cleansing.

Skills

Call centre ops

CRM management

Multitasking

Professional communication

Hospitality touch

Microsoft Office

Education

Bachelor's degree in Business/Communications/Hospitality

Tools

Hubspot

Propertybase

Salesforce

Microsoft Office

Job description

Job description

JOB PURPOSE:

The Customer Experience & Administrative Assistant at MPRIVĒ is responsible for managing first-line client communications, operating the central call centre setup, and providing high-level administrative support to the sales and management teams. This role ensures seamless office operations, absolute CRM data discipline, and a premium first-impression experience for all incoming leads and visitors.

CORE ROLES & RESPONSIBILITIES:

• Call Centre Operations: Manage all inbound and outbound corporate communications, filtering inquiries, screening cold leads, and routing high-value prospects to the appropriate Property Consultants.
• Administrative Support: Assist management and agents with daily administrative tasks, including drafting corporate letters, organizing schedules, and archiving internal records.
• Lead Distribution & CRM Management: Act as the primary gatekeeper for incoming property portal leads (Property Finder, Bayut, etc.), ensures immediate logging, and fair distribution within the company CRM.
• Listing Coordination: Assist agents in preparing property documents, uploading listings to portals, and verifying compliance with Dubai Real Estate Regulatory Agency (RERA) documentation (Form A/B/I).
• Front Desk & Hospitality: Greet high-net-worth clients upon arrival at the MPRIVĒ office, ensuring a luxury corporate hospitality experience.
• Data Verification & Cleaning: Conduct routine outbound verification calls to clean the existing database, updating outdated client profiles and property availability statuses.

JOB REQUIREMENTS & QUALIFICATIONS

• Education: Bachelor’s degree in Business Administration, Communications, Hospitality, or a related field.
• Experience: Minimum of 1 to 3 years of proven experience in Call Centre, Customer Service, or Administrative Support roles, preferably within the UAE real estate sector.
• Professional Licenses: Knowledge of RERA laws and Dubai Land Department (DLD) documentation is highly preferred but not mandatory.
• Language Skills: Exceptly verbal and written English communication skills; proficiency in Arabic and French.
• Skills: Advanced multitasking skills with a high proficiency in Microsoft Office (Word, Excel, PowerPoint).

JOB OBJECTIVES & TARGETS:

• Call Handling Volume: Maintain consistent handling of daily inbound and outbound communication targets.
• Speed-to-Lead Routing: Ensure all incoming digital leads are qualified and routed to agents in under 10 minutes.
• CRM Accuracy: Achieve 100% compliance in data entry accuracy, lead tracking, and system updates.
• Office Efficiency: Ensure 0% delay in administrative filing, contract archiving, and listing validation requests.

WORKING CONDITIONS & TOOLS:

• Work Environment: 100% structured office/front-desk environment requiring standard corporate business attire.

Skills

Behavioral Competencies:

• Communication Excellence: Crystal-clear articulation, professional phone etiquette, and active listening capabilities.
• Organizational Rigor: High capability to multitask under pressure, prioritize workflows, and manage tight deadlines.
• Customer Centricity & Empathy: A strong service-oriented mindset, projecting warmth, luxury brand alignment, and helpfulness to every caller.
• Problem-Solving & Agility: Ability to handle difficult callers or unexpected administrative issues calmly and effectively.

Technical Competencies:

• CRM & Database Administration: Proficiency in operating real estate CRM platforms (e.g., Hubspot, Propertybase, Salesforce).
• Portal & Listing Management: Familiarity with the backend systems of local real estate portals (PF Expert, Masterkey, Bayut Pro).
• Telephony & VoIP Systems: Expert knowledge in managing multi-line corporate cloud telephony systems and live routing.