Customer Experience Admin & Admissions Coordinator

Aldar Education; Al Ruways Industrial City; On-site; AED 66,960 - 100,440; Full time

Job summary

Aldar Education is looking for an Administration Coordinator – Customer Experience in Abu Dhabi. This full-time position supports parent enquiries, manages customer experience coordination, and aids in admissions activities. Suitable candidates will demonstrate 3-5 years of relevant experience and a strong service mindset.

The ideal profile includes organizational skills and the ability to handle confidential information with professionalism. Proficiency in Microsoft Office and CRM systems is required.

Qualifications

• 3-5 years of experience in administration, customer service, customer experience, or front office support.
• Previous experience in a school or education environment is preferred.
• Strong English communication skills and ability to write clear, professional correspondence.

Responsibilities

• Provide administrative support to various school teams.
• Manage incoming parent enquiries and ensure appropriate follow-up.
• Maintain records of parent feedback, complaints, and resolutions.

Skills

Administrative support

Customer experience coordination

Parent relations support

Time management

Microsoft Excel

Education

High School Certificate or Diploma

Bachelor’s Degree

Tools

Microsoft Office

CRM systems

Qualtrics

Job description

Aldar Education is looking for an Administration Coordinator – Customer Experience in Abu Dhabi. This full-time position supports parent enquiries, manages customer experience coordination, and aids in admissions activities. Suitable candidates will demonstrate 3-5 years of relevant experience and a strong service mindset.

The ideal profile includes organizational skills and the ability to handle confidential information with professionalism. Proficiency in Microsoft Office and CRM systems is required.