Customer Care Representative

Al Tayer Group; Dubai; On-site; AED 40,000 - 55,000; Full time

Job summary

Al Tayer Group is seeking a customer service representative to enhance customer comfort in Dubai. The role involves telemarketing during campaigns and providing a courteous welcome to customers, ensuring their needs are met swiftly.

The ideal candidate should have a high school certificate and 1-2 years of relevant experience, along with strong customer service skills and excellent communication abilities. Apply today to join a dynamic team!

Qualifications

• 1-2 years relevant experience.
• Customer service certification is an advantage.

Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of customers over the phone.
• Direct customers to the relevant advisor who will attend to them.
• Call customers to get feedback on their visits to the ATM.
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area.

Skills

Customer service skills

Excellent communication skills

Well groomed with pleasant personality

Exposure to multicultural environment

Education

High School Certificate

Job description

Welcome customers in a courteous manner, answer phone efficiently, and provide necessary support to enhance customer comfort and satisfaction until they are attended to by the relevant personnel.

Responsibilities

• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable until they are attended to by the Service Advisor.
• Direct the customer to the relevant advisor who will attend to him.
• Call customers to get follow feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Qualifications

Education/Certification and Continued Education

• High school Certificate

Years of Experience

• 1-2 years relevant experience

Knowledge and Skills

• Customer service skills/ certification is an advantage
• Exposure to multicultural environment
• Well groomed with pleasant personality
• Excellent communication skills