CRM Data Manager (12-Month Fixed-Term Contract)

Akeley Wood School; Dubai; Hybrid; AED 180,000 - 240,000; Full time

Job summary

Cognita is seeking a CRM Data Manager to own the quality, completeness and integrity of Cognita’s CRM data across a global network of schools. The role starts with migrating schools onto HubSpot and continues by setting standards to keep data reliable in everyday operations.

It is a hands-on data governance position at the heart of our commercial data foundation. You will work with Principals, central teams and IT, collaborating with the CRM Optimisation Manager and HubSpot rollout programme

Qualifications

• Experience leading data migration, cleansing or data quality initiatives.
• Experience establishing data quality standards and governance.
• Experience working across central and site-based stakeholders.
• Hands-on with HubSpot or similar CRM.
• Structured data cleansing, mapping and validation at scale.
• Clear communication to non-technical staff.
• Degree-level education or equivalent experience.

Responsibilities

• Lead data cleansing and remediation for each school ahead of HubSpot migration.
• Define data mapping between legacy systems and HubSpot.
• Support migration execution including CSV/Excel imports.
• Govern CRM data quality across all live schools.
• Establish processes for accurate data capture in sales and parent journey.
• Partner with CRM Insights and Analysis Manager to define KPIs.
• Raise HubSpot configuration improvements with the Business Analyst.
• Provide data quality reporting to school stakeholders and central teams.
• Maintain a repeatable data standard and playbook for migration and governance.

Skills

Data migration

Data cleansing

Data governance

Stakeholder management

HubSpot

Data transformation

Communication

Degree holder

Education

Degree-level education

Tools

HubSpot

Job description

Working with us

Cognita is a global family of 86 schools across 21 countries, with more than 100,000 students, 22,000 colleagues, 14 curricula and 9 languages of instruction. Our strength lies in our diversity. There is no single model of a Cognita school because education is inherently local. When families choose a school, they are making a deeply personal and community-based decision, and our schools reflect this.

What unites us is a shared ambition to deliver consistently high-quality education, alongside an exceptional experience for students and parents. We define this clearly through group-wide standards that articulate what “great” looks like, while allowing schools the freedom to express their local identity.

We have recently launched a new vision and strategic plan. It is ambitious and sets a clear direction for the years ahead.

Job Overview

Make sureevery number in our CRM can be trusted

Cognita is an aglobal community of schools committed to making a lasting difference ineducation. We believe great schools are built by great people, and as we moveour schools onto HubSpot, we need someone who can make sure the data behindthem is clean, well governed and trusted.

As our CRM DataManager, you’ll own the quality, completeness and integrity of Cognita’s CRMdata. That starts with migrating schools cleanly onto HubSpot and continueswith setting the standards that keep data reliable in everyday operations. It’sa hands-on role at the heart of our commercial data foundation, and the peoplewho rely on it, from Principals to central teams, will be counting on you.

Contract Type: Fixed-Term Contract (12 Months)

What you’lldo

• Lead data cleansing and remediation for each schoolor cluster ahead of HubSpot migration, and continue to own remediation asissues arise once a school is live
• Define and document data mapping between our legacysystems (Dynamics) and HubSpot, giving migration execution clearrequirements to build against
• Support migration execution, whether throughCSV/Excel import or script-based load, validating data as it lands andresolving discrepancies quickly
• Own ongoing governance of CRM data quality andcompleteness across all live schools, setting the standards other teamswork to
• Establish processes that promote accurate datacapture at key points in the Sales and Parent Experience journey
• Partner with the CRM Insights and Analysis Managerto define and own the KPIs that measure data quality and completeness
• Raise HubSpot configuration or UI improvements thatwould improve data capture with the Business Analyst, for prioritisationinto the CRM roadmap
• Provide data quality reporting to school-levelstakeholders (such as Parent Experience Managers and Principals) and tocentral teams
• Maintain a repeatable data standard and playbookcovering both migration and ongoing governance, so our approach isconsistent across schools and clusters

You’ll workclosely with the CRM Optimisation Manager, the CRM Insights and AnalysisManager, the Business Analyst, the HubSpot Global Rollout Programme Manager, ITand technical teams, vendors and integration partners, and cluster and schoolleaders.

What you’llbring

Essential

• Experience leading data migration, cleansing ordata quality initiatives, ideally within a CRM or customer data platform
• Experience establishing data quality standards,processes or governance in an operational context, not just on projects
• Experience working across both central andsite-based stakeholders in a multi-site or multi-market organisation
• A strong data management discipline, with attentionto detail and a structured approach to cleansing, mapping and validationat scale
• Confidence working hands-on with HubSpot or anequivalent CRM or data platform, including import/export tools and basicdata transformation
• Clear communication skills, with the ability toturn data issues into practical guidance for non-technical, school-basedcolleagues
• Degree-level education or equivalent professionalexperience

Workingarrangements

4 days per week in Dubai office, 1 day working from home. This roleinvolves flexible working across multiple time zones and close day-to-daycollaboration with IT, the CRM Optimisation Manager and cluster teams, bothvirtually and in person as needed. You can also expect occasional internationaltravel to schools and clusters to support migration and data remediation,particularly during active rollout phases.