Crew Member - Five Guys - City Walk

Shamal Holding; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

Shamal Holding, via its Five Guys City Walk Dubai Store, is looking for a Crew Member to deliver an exceptional customer experience. Crew Members will rotate through Grill, Fries, Hospitality, Expo, Cashier, Preparation, Buns and Dressings to learn multiple restaurant roles.

You will uphold brand standards, keep areas clean, assist with restocking and hygiene, operate the cash register accurately, and work as a team to meet restaurant goals.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in service crew or similar role.
• Strong customer service and communication skills.

Responsibilities

• Deliver exceptional customer service in a clean, safe environment and refer complex queries to managers.
• Adhere to brand standards and keep up to date with Five Guys University courses.
• Be aware of restaurant goals and actively contribute to achieving them.
• Maintain and clean workstations, restrooms and terrace areas, including restocking tasks.
• Follow uniforms, grooming and hygiene rules and ensure food safety practices.
• Use the cash register accurately and safeguard company assets.
• Work as a team member to support other restaurant employees.
• Carry out any other reasonable task as assigned by management.

Skills

Customer service

Teamwork

Communication

Education

High School Diploma

Job description

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai's ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.

This role falls under our Five Guys umbrella. As our Five Guys team continues to grow, we’re in search of a Crew Member for our City Walk Dubai Store. In this role you will deliver an exceptional customer experience every time. Crew Members will be trained in different positions in the restaurant. Some of these areas may include Grill, Fries, Hospitality, Expo, Cashier, Preparation, Buns and Dressings

• Ensure delivery of the highest level of customer service in a clean and safe environment and attempt to resolve simple customer queries and refer difficult customer queries to Managers.
• Adhere to brand standards at all times and keeping up to date with Five Guys University courses.
• Be aware of the goals and targets of the restaurant and actively input efforts to achieve these.
• Maintain operational and kitchen areas to exceed customer cleanliness and comfort including restocking of workstations, upkeep of restroom and terrace areas, and any other daily cleaning tasks as assigned by the Line Manager.
• Follow basic essentials - uniforms, grooming and punctuality and strictly follow all food safety, sanitation and hygiene requirements and practices.
• Use the company cash register accurately and maintains proper control of company assets.
• Works as a team member to support other restaurant employees with their duties.
• Carry out any other reasonable task as assigned by the management

Preferred Educational Qualifications And Professional Certifications

• High School Diploma or equivalent.

Experience

• Minimum of 1 year experience as a service crew or on a similar role, excellent customer service

For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/

Note

Due to a high influx of profiles, only shortlisted candidates will be contacted