Credit Control & Collections Team Lead

Ras Al Khaimah Economic Zone (RAKEZ); Ras Al Khaimah; Presencial; AED 180.000 - 300.000; Jornada completa

Descripción de la vacante

Ras Al Khaimah Economic Zone (RAKEZ) seeks a Collection and Credit Controller to oversee daily credit control operations, ensuring accurate receivables and timely follow-ups on overdue accounts. The role collaborates with internal teams to maintain revenue integrity and mitigates credit risk.

The ideal candidate will have 5+ years in credit control, including supervisory experience, fluency in English, and strong ERP/SAP knowledge.

Formación

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 5 years of relevant experience in credit control and collections, including 2 years in a team coordination or supervisory capacity.
• Fluency in English is required; Arabic is an advantage; strong knowledge of ERP systems (SAP preferred).

Responsabilidades

• Oversee the daily activities of the collections and credit control team to ensure timely follow-up and accurate transaction processing.
• Provide guidance, allocate tasks, and support team members in resolving complex cases or operational issues; escalate unresolved matters to the Manager.
• Monitor daily aging reports and ensure timely follow-up on overdue accounts through calls, emails, and formal notices.
• Manage high-risk or escalated collections cases in coordination with the Manager and relevant business units.
• Recommend appropriate collection actions based on customer history and payment behavior.
• Conduct credit assessments for new and existing clients based on internal guidelines and submitted documentation.
• Maintain and regularly update credit exposure limits in the ERP system to ensure accurate customer risk profiles.
• Flag potential credit risks to the Manager and recommend action plans to mitigate exposure.
• Review customer ledgers to identify unapplied receipts, disputed items, and account anomalies.
• Coordinate with billing and commercial teams to resolve customer disputes and correct account imbalances.
• Ensure accurate application of receipts and prompt clearance of reconciling items.
• Support the preparation of weekly and monthly reports on collection status, overdue balances, and exposure by segment.
• Track collection KPIs and aging trends, providing input for operational improvements.
• Coordinate with legal, sales, and customer service teams on overdue accounts and disputed cases.
• Ensure collection and credit activities adhere to internal policies and control standards.
• Identify gaps in processes or documentation and raise recommendations for corrective action.
• Contribute to audit readiness by maintaining accurate records and responding to queries.
• Provide back-up support for relevant functions during peak periods or absences as requested by the line manager.

Conocimientos

Team leadership

Credit control

Negotiation

Communication

Analytical thinking

Prioritization

Professionalism

Educación

Bachelor’s degree in Accounting, Finance, Business Administration, or related field

Herramientas

SAP

Excel

ERP systems

Descripción del empleo

Ras Al Khaimah Economic Zone (RAKEZ) seeks a Collection and Credit Controller to oversee daily credit control operations, ensuring accurate receivables and timely follow-ups on overdue accounts. The role collaborates with internal teams to maintain revenue integrity and mitigates credit risk.

The ideal candidate will have 5+ years in credit control, including supervisory experience, fluency in English, and strong ERP/SAP knowledge.