Credit Control Analyst (1 Year Contract)

Coca Cola - Al Ahlia Beverages; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Coca Cola - Al Ahlia Beverages is seeking an experienced Credit and Order-to-Cash specialist to ensure accurate order processing, credit checks, and compliance across SAP and related systems. You will manage orders from B2B channels, review credit terms, and support collections in a fast-paced FMCG environment.

The role requires a Bachelor's degree in finance or a related field, at least five years in OTC or finance operations, strong Excel skills, and practical Power BI experience.

Qualifications

• Bachelor's degree in finance, accounting, business administration, economics, or a related field.
• Minimum 5 years of experience in Credit, Accounts Receivable, Order-to-Cash, or Finance operations.
• FMCG experience is essential, preferably in high-volume distribution or commercial environment.
• Strong hands-on experience with SAP and finance/order-processing systems.
• Excellent Microsoft Excel skills and ability to develop reports and dashboards.
• Practical experience with Power BI for reporting and insights.
• Strong understanding of credit management principles, customer credit terms, and end-to-end OTC processes.
• Good stakeholder management and communication across Finance, Sales, Customer Service, and Supply Chain.

Responsibilities

• Process and validate customer orders in SAP per guidelines.
• Review orders from B2B channels and other channels for accuracy and approvals.
• Monitor order suppression with approvals and verify credit terms.
• Support credit risk management by reviewing customer exposure and payment terms.
• Identify automation opportunities to streamline OTC activities.
• Maintain documentation for compliance with policies and audits.

Skills

Communication

Analytical skills

Decision making

Attention to detail

Stakeholder management

Education

Bachelor's degree in finance, accounting, business administration, economics or related field

Tools

SAP

Excel

Power BI

Job description

Ensure customer orders are accurately processed in SAP in line with establishedguidelines credit policies and defined service timelines Manage and validate orders received through B2B EDI EBest and other channels ensuring accurate and timely order capture Review and process manual orders accurately ensuring all required information andapprovals are in place Monitor and manage order suppression in accordance with approved managementauthorization including verification of customer credit terms and payment conditions Support credit risk management by reviewing customer credit exposure paymentterms and compliance with established credit policies Manage key OTC activities effectively ensuring accurate order processing and timelyresolution of issues impacting order fulfillment and collections Identify opportunities to automate and streamline credit and order-processingactivities improving efficiency accuracy and control Maintain appropriate documentation and controls to ensure compliance with internalpolicies procedures and audit requirements

Key Competencies

CommunicationCommunicates effectively with Sales Customer Service Finance Supply Chain andother internal stakeholders to resolve order credit and customer account issues Coordinates with managers and relevant stakeholders to obtain approvals for ordersuppression credit exceptions and other required actions Clearly communicates order-processing requirements credit controls and policy related matters to relevant stakeholders AnalysisReviews customer orders credit terms payment conditions and accountinformation to identify discrepancies risks and potential compliance issues Analyzes order-processing and OTC data to identify recurring issues process gaps and opportunities for improvement Applies established policies and procedures while using sound analytical skills toinvestigate and resolve exceptions Judgment Decision MakingMakes decisions within defined policies and procedures regarding order processing credit terms and order exceptions Determines when issues require escalation or management approval particularly forcredit exceptions order suppression and policy deviations Provides recommendations to relevant stakeholders on credit and order-processingmatters based on available information and established guidelines

Education & Experience

Bachelor's degree in finance, Accounting, Business Administration, Economics, or arelated field.Minimum 5 years of relevant experience in Credit, Accounts Receivable, Order-to-Cash,Order Management or Finance operations.FMCG experience is essential, preferably within a high-volume distribution or commercialenvironment.Strong hands-on experience with SAP and finance/order-processing systems.Excellent Microsoft Excel skills, including the ability to analyze large datasets anddevelop reports and dashboards.Practical experience with Power BI for reporting, data analysis, and business insights.Strong understanding of credit management principles, customer credit terms, and end-to-end OTC processes.Strong analytical, numerical, problem-solving, and attention-to-detail skills.Good stakeholder management and communication skills, with the ability to workeffectively across Finance, Sales, Customer Service, and Supply Chain.