Associate Director - Account Management, Securities Services

HSBC; Dubai; On-site; AED 480,000 - 720,000; Full time

Job summary

HSBC Holdings plc in Dubai is seeking an ambitious professional to join the Securities Services team within MSS. You will lead the account management strategy for strategically important Asset Owners & Managers clients, ensuring client satisfaction and driving growth across securities services products.

You will sponsor service improvements, establish governance routines, and support executives with new-business and cross-selling opportunities, while coordinating across global product and

Qualifications

• Proven experience in client management, business implementation or change, business development and/or senior operational leadership.
• Strong client-facing communication and presentation skills, including the ability to lead executive-level meetings.
• Proven experience managing and retaining client relationships across securities services products, with the ability to contribute to departmental strategy.
• Good understanding of commercial and contractual drivers, annual operating plans and business performance.
• Strong knowledge of securities-services regulations, controls, risk management and mitigation techniques, combined with the ability to collaborate effectively across a complex organisation.
• A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory
• Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) – hence in line with the term of work permit, a 4 years’ contract would be issued.

Responsibilities

• Lead the account management strategy for strategically important Asset Owners & Managers clients across Securities Services products.
• Own client satisfaction, retention and reference-ability, acting as the primary client advocate across the business.
• Create and maintain detailed client plans aligned with wider growth strategies and Executive Committee planning.
• Proactively manage client issues across products and jurisdictions by coordinating relevant service, operational and product teams.
• Sponsor service improvements and prioritise change-management initiatives that enhance the client experience.
• Establish effective governance frameworks, meeting schedules and senior-client engagement routines while maintaining compliance with internal controls.
• Support Client Executives and Sales Directors with new-business and cross-selling opportunities, while managing commercials and identifying profitable growth opportunities with tier-two clients.

Job description

Some careers shine brighter than others.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

HSBC Corporate and Institutional Banking (CIB) is an emerging markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

The Markets & Securities Services (MSS) division in CIB plays a critical role in facilitating access to financial markets and managing associated risks.

We are currently seeking an ambitious individual to join our Securities Services (SSV) team in MSS, who will support the consistent delivery of the “Next Generation” of account management to strategically important Asset Owners & Managers client base, across SSV products.

In this role, you will:

• Lead the account management strategy for strategically important Asset Owners & Managers clients across Securities Services products.
• Own client satisfaction, retention and reference-ability, acting as the primary client advocate across the business.
• Create and maintain detailed client plans aligned with wider growth strategies and Executive Committee planning.
• Proactively manage client issues across products and jurisdictions by coordinating relevant service, operational and product teams.
• Sponsor service improvements and prioritise change-management initiatives that enhance the client experience.
• Establish effective governance frameworks, meeting schedules and senior-client engagement routines while maintaining compliance with internal controls.
• Support Client Executives and Sales Directors with new-business and cross-selling opportunities, while managing commercials and identifying profitable growth opportunities with tier-two clients.

To be successful in the role, you should meet the following requirements:

• Proven experience in client management, business implementation or change, business development and/or senior operational leadership.
• Strong client-facing communication and presentation skills, including the ability to lead executive-level meetings.
• Proven experience managing and retaining client relationships across securities services products, with the ability to contribute to departmental strategy.
• Good understanding of commercial and contractual drivers, annual operating plans and business performance.
• Strong knowledge of securities-services regulations, controls, risk management and mitigation techniques, combined with the ability to collaborate effectively across a complex organisation.
• A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory
• Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) – hence in line with the term of work permit, a 4 years’ contract would be issued.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.