Corporate Ambassador

Talent Higher; Sharjah Emirate; On-site; AED 89,000 - 134,000; Full time

Job summary

Talent Higher is seeking a Corporate Ambassador to deliver exceptional customer service to walk-in clients and other contacts in the UAE. You will resolve inquiries, maintain records, verify application documentation, and contribute to individual and departmental KPI achievement.

The role requires 3+ years in a similar operational position, fluency in Arabic, and outstanding communication and problem-solving skills.

Qualifications

• Bachelor's degree or equivalent.
• 3+ years in a similar operational role.
• Fluency in Arabic.
• Excellent communication with clients and stakeholders.
• Strong problem-solving capability.
• Results oriented.

Responsibilities

• Greet and assist walk-in clients.
• Consistently work towards achieving individual and departmental KPIs on a monthly basis.
• Deliver a high standard of customer service with professionalism and empathy, offering personalized support from initial contact through to resolution.
• Collaborate with internal teams to ensure smooth communication and a seamless customer service experience.
• Use the company's CRM system to log, assess, analyze, and resolve customer inquiries, issues, and complaints in line with policy.
• Manage and resolve customer service queries efficiently and within the required timeframe, through all channels, ensuring high customer satisfaction.
• Take ownership of customer concerns by resolving issues promptly and exceeding expectations through proactive problem solving.
• Maintain in-depth knowledge of the company's departments, products, and services to provide accurate information to clients.
• Verify all documentation for accuracy and completeness across application processes—including new, renewal, and cancellation applications.
• Perform other tasks as directed by the line manager/team leader.

Skills

Arabic fluency

Communication skills

Problem solving

Results oriented

Education

Bachelor's degree or equivalent

Job description

The Corporate Ambassador is responsible for delivering a high standard of customer service to walk-in and other clients by providing professional, empathetic, and personalized support throughout the customer journey. The role involves resolving customer inquiries and complaints efficiently, maintaining accurate records, verifying application documentation, and contributing to the achievement of individual and departmental performance KPIs.

KEY RESPONSIBILITIES

• Greet and assist walk-in clients
• Consistently work towards achieving individual and departmental KPIs and performance objectives on a monthly basis.
• Deliver a high standard of customer service with professionalism and empathy, offering personalized support tailored to each client's unique needs from initial contact through to resolution.
• Collaborate closely with internal teams to ensure smooth communication and a seamless customer service experience.
• Use the company's CRM system to efficiently receive, log, assess, analyze, and resolve customer inquiries, issues, and complaints in line with company policies.
• Managing and resolving customer service queries efficiently and within the required timeframe, through all available communication channels, while ensuring a high level of customer satisfaction.
• Take ownership of customer concerns by resolving issues promptly and exceeding customer expectations through proactive problem-solving.
• Maintain an in-depth knowledge of the company's departments, products, and services to provide accurate and reliable information to clients.
• Verify all documentation for accuracy and completeness across application processes—including new, renewal, and cancellation applications.
• Perform other tasks as directed by the line manager/team leader as needed.

QUALIFICATIONS, EXPERIENCE, SKILLS & COMPETENCIES

• Bachelor's degree or equivalent
• 3+ years in a similar operational role
• Fluency in Arabic
• Excellent communicate skills with clients, colleagues, and other stakeholders.
• Strong problem-solving capability.
• Result oriented