Coordinator Key Client Services UAEN Ruwais

The National Insurance Company – Daman; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

The National Insurance Company – Daman in Abu Dhabi is seeking a diligent Client Service Operations Associate to deliver day-to-day administrative tasks within SLAs. You will document, compile data, and ensure accurate service delivery of standard and additional KC services to stakeholders.

Key duties include processing policy-related transactions under supervision, maintaining records for reporting and audit, and communicating updates to clients and brokers using templates.

Qualifications

• Bachelor's degree in business, finance, insurance or related field.
• MBA or related master’s degree preferred.
• Certifications in Insurance, CRM, or business development advantageous.

Responsibilities

• Assist in obtaining and verifying client documents to ensure accuracy and completeness before processing.
• Execute data entry and documentation tasks to support daily client service operations and transaction records.
• Support the processing of policy-related transactions, including renewals, endorsements, and enrolments, under guided supervision.
• Maintain organized service transaction records to support internal reporting and audit requirements.
• Notify clients regarding pending documentation or basic service updates in a timely manner.
• Draft routine service-related emails and updates for internal and external communication using established templates.
• Provide basic clarification on policy details to clients and brokers as directed.
• Escalate service issues, delays, or discrepancies to the relevant team or Line Manager for resolution.
• Meet internal service-level timelines (SLAs) for responding to client inquiries and processing standard requests.
• Identify and report recurring client inquiries or patterns to supervisors for further analysis.
• Follow evolving client service requirements and apply basic process adjustments as instructed by the team lead.

Skills

Client service

Data entry

Documentation

Communication

Education

Bachelor's Degree in Business Administration, Finance, Insurance, or related field

MBA or related Master"s degree

Professional certifications in Insurance / CRM / Business Development

Job description

Job Description:

Deliver high-quality client service operations by executing day-to-day administrative tasks and processing requests within established SLAs. This role ensures operational excellence through precise documentation, data compilation, and the seamless delivery of both standard and additional agreed KC services to all stakeholders

Responsibilities

Core Responsibilities:

• Assist in obtaining and verifying client documents to ensure accuracy and completeness before processing.
• Execute data entry and documentation tasks to support daily client service operations and transaction records.
• Support the processing of policy-related transactions, including renewals, endorsements, and enrolments, under guided supervision.
• Maintain organized service transaction records to support internal reporting and audit requirements.
• Notify clients regarding pending documentation or basic service updates in a timely manner.
• Draft routine service-related emails and updates for internal and external communication using established templates.
• Provide basic clarification on policy details to clients and brokers as directed.
• Escalate service issues, delays, or discrepancies to the relevant team or Line Manager for resolution.
• Meet internal service-level timelines (SLAs) for responding to client inquiries and processing standard requests.
• Identify and report recurring client inquiries or patterns to supervisors for further analysis.
• Follow evolving client service requirements and apply basic process adjustments as instructed by the team lead.

Quality & Excellence Management

• Strictly observe and ensure compliance with company policies, procedures, and regulatory standards.
• Perform routine checks on service transactions for consistency and accuracy to maintain high-quality delivery.
• Confirm client information is aligned with company policies prior to finalizing any transaction.
• Compile and present basic service reports and performance metrics to supervisors as required.

Qualifications

Preferred Educational Qualifications and Professional Certifications

• Bachelor's Degree in Business Administration, Finance, Insurance, or a related field.
• Master's degree in Business Administration (MBA), Finance, Insurance, Economics, Risk Management, or a related field is preferred.
• Professional certifications in Insurance, Customer Relationship Management, Business Development, or equivalent is advantageous.

Experience

• 0-1 years of experience related field.