Coordinator Customer Service GCC - Puma, Dubai

Coordinator Customer Service GCC - Puma, Dubai; Dubai; On-site; AED 66,960 - 100,440; Full time

Job summary

PUMA Dubai is seeking a Coordinator Customer Service GCC to deliver top-tier customer service and efficiently process orders from the Dubai Design District headquarters. You will liaise with Sales, Marketing, Finance and Warehouse to ensure accurate order processing and timely stock checks.

Proficiency in English and strong MS Office skills are essential. Ideal candidates have 1–2 years in sales or customer service, with the ability to work under pressure and maintain accurate records in SAP.

Qualifications

• Bachelor’s degree preferred
• 1–2 years in sales or customer service
• Experience in working with cross-functional teams is a plus

Responsibilities

• Deliver high level of customer service and respond to inquiries promptly
• Process and coordinate all orders per company policies
• Check incoming stock against orders and forward to Warehouse
• Handle customer shipment claims or returns as per policy
• Support internal partners in order processing across Sales, Marketing, Finance and Operations
• Coordinate cross-functional collaboration to achieve department goals
• Prepare monthly and daily reports on orders, inventory and fulfilment
• Ensure shipments are invoiced in SAP accurately

Skills

Excellent communication

Team player

English proficiency

Work under pressure

Relationship building

Education

Bachelor's degree

Tools

Microsoft Office

SAP

Job description

Coordinator Customer Service GCC - Puma, Dubai

Location: Dubai

Address: Dubai Design District

Industry: Office Administration jobs, Customer Service jobs, Sales & Retail jobs, Students and Graduate jobs

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to be driven in our performance, be vibrant in our sporting legacy, be together in our team spirit, and be you to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click apply online and follow the steps to upload your application.

YOUR MISSION

• Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
• Process and coordinate all orders received via mail or otherwise, following existing Company policies, procedures, and programs.
• Checks incoming stocks of seasonal products against the respective orders on the system, creates delivery forms and forwards details to the Warehouse.
• Checks stock provisions of open orders, and follows up pending blocked orders.
• Process customer shipment claims or return requests following existing Company policies, procedures, and programs.
• Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
• Transfers seasonal orders to SAP; sets customer discounts and determines net order amounts.
• Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
• Coordinate a cross-functional collaboration with Sales, Marketing, Warehouse and Finance department towards common goals set by the organization.
• Manager Ad-hoc projects and reports as required by the line manager.
• Prepares Monthly OOH, Cancellations, Shortages, Freight, Inventory Valuation and Physical Inventory reports.
• Prepares Daily Order Fulfilment report in sales order period.
• Ensuring all packed shipments are invoiced in SAP accurately.

Education

• Preferably with a bachelor’s degree

Experience

• Minimum 1-2 years of experience in sales and/or customer service

Capabilities

• Excellent communication skills and a proven ability to develop long-lasting relationships with our key accounts.
• Ability to contribute to a team environment where performance is measured.
• Experience in working under pressure to meet deadlines and conflicting priorities.
• Strong Microsoft Office skills are essential.
• Team Player with high level of collaboration.
• Excellent command of English language.
• Experience in SAP preferred but not mandatory.

Company culture

PUMA provides equal opportunities for all job applicants, regardless of race, colour, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

Working at PUMA

WELLBEING
We know it takes more than just a great job to give PUMA employees peace of mind. WELLBEING@PUMA is our promise to keep your work-life balance in check. From organising sports and social gatherings to managing parental leave and pension plans, we support your needs every step of the way.

PUMA POTENTIAL

PUSH YOUR CAREER WITH GLOBAL OPPORTUNITIES
Accelerate your performance right from the start at PUMA. Take the chance to really own your performance, and grab the best career and development opportunities. Our integrated and consistent talent management drives our performance culture, and supports your working with Speed and Spirit from day one. We're constantly driving your talent with the necessary tools to push your potential to the next level.