Coordinator - Airport Control Centre

flydubai; Dubai; In loco; AED 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

flydubai is seeking a role to support real-time operational control for its hub in DXB and outstations, ensuring timely communication, accurate flight monitoring, and effective coordination with internal and external stakeholders.

The ideal candidate will have 2-4 years in airport operations, fluent English, and familiarity with Departure Control Systems to manage connections, passenger rebooking, and irregular operations.

Competenze

• Airport operations experience is required.
• Fluent in English is required.
• Two or more Departure Control System knowledge desirable.
• 2-4 years of experience

Mansioni

• Coordinates with the airport team (Hub and outstations) to determine the most appropriate action and provides a final recommendation for action.
• Monitors and analyses all delayed flights and provides recommendations to facilitate the process of connecting passengers and ensures action plans are executed at the airport.
• Liaises with NCC and the airport team for any aircraft changes to ensure all passengers and baggage are efficiently handled.
• Assists during irregular operations including adverse weather, system outages, delays, and high-impact events.
• Handles additional tasks, including follow-up on medical offloads (departure/arrival), notifying special loads to the relevant internal stakeholders.
• Provides rapid operational support during irregularities and disruption events.
• Supports the daily Passenger Connectivity Action Plan by monitoring all short connections.
• Liaises with flydubai Reservations for passenger rebooking in cases of delays, cancellations, rerouting, or disruptions, and ensure terminals provide timely assistance.
• Communicates with the Reservation team to ensure that all misconnected passengers are rebooked appropriately based on the decisions taken.
• Maintains full situational awareness across the network, ensuring On-Time Performance (OTP), and facilitating seamless passenger, baggage, and aircraft turnaround operations.
• Executes the daily Passenger Connectivity Action Plan and protect network integrity.

Conoscenze

Fluent English

Airport ops experience

Stakeholder coordination

Formazione

High School Diploma (or equivalent)

Descrizione del lavoro

MAIN OBJECTIVE OF ROLE

To support real-time operational control for flydubai’s hub in DXB and outstations and ensures timely communication, accurate flight monitoring, and effective coordination with internal and external stakeholders.

KEY RESPONSIBILITIES

• Coordinates with the airport team (Hub and outstations) to determine the most appropriate action and provides a final recommendation for action.
• Monitors and analyses all delayed flights and provides recommendations to facilitate the process of connecting passengers and ensures action plans are executed at the airport..
• Liaises with NCC and the airport team for any aircraft changes to ensure all passengers and baggage are efficiently handled.
• Assists during irregular operations including adverse weather, system outages, delays, and high-impact events.
• Handles additional tasks, including follow-up on medical offloads (departure/arrival), notifying special loads to the relevant internal stakeholders.
• Provides rapid operational support during irregularities and disruption events.
• Supports the daily Passenger Connectivity Action Plan by monitoring all short connections.
• Liaises with flydubai Reservations for passenger rebooking in cases of delays, cancellations, rerouting, or disruptions, and ensure terminals provide timely assistance.
• Communicates with the Reservation team to ensure that all misconnected passengers are rebooked appropriately based on the decisions taken.
• Maintains full situational awareness across the network, ensuring On-Time Performance (OTP), and facilitating seamless passenger, baggage, and aircraft turnaround operations.
• Executes the daily Passenger Connectivity Action Plan and protect network integrity.

QUALIFICATIONS

• High School Diploma (or equivalent)
• Fluent in English
• Airport operations experience is required
• Departure Control System (Working knowledge of two or more systems desirable)
• Years with qualifications: 2 - 4 years

COMPETENCIES

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)