Coordinator - Airport Control Centre

Flydubai; Abu Dhabi; In loco; AED 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Flydubai is seeking an experienced Airport Operations Coordinator to support real-time control at the Dubai hub and outstations. You will ensure timely communication, accurate flight monitoring, and effective coordination with internal and external stakeholders to maintain OTP and streamline passenger, baggage, and aircraft turnaround operations.

The role requires 2–4 years of airport operations experience, fluency in English, and working knowledge of Departure Control Systems.

Competenze

• High School Diploma (or equivalent).
• Fluent in English.
• Airport operations experience is required.
• Deployment Control System: working knowledge of two or more systems desirable.
• 2–4 years of experience preferred.

Mansioni

• Coordinate with airport teams to determine actions and provide final recommendations for action.
• Monitor and analyze all delayed flights and assist with passenger connections and action plans.
• Liaise with NCC and airport teams for aircraft changes to ensure passengers and baggage handling.
• Assist during irregular operations including adverse weather, system outages, delays, and high-impact events.
• Support the daily Passenger Connectivity Action Plan by monitoring short connections.
• Coordinate with Reservations for passenger rebooking in delays, cancellations, rerouting, or disruptions and ensure timely terminal assistance.
• Ensure misconnected passengers are rebooked appropriately based on decisions taken.
• Maintain situational awareness across the network to optimize OTP and turnaround operations.
• Execute the daily Passenger Connectivity Action Plan and protect network integrity.

Conoscenze

English fluency

Airport operations

Communication skills

Coordination

Formazione

High School Diploma

Strumenti

Departure Control System

Descrizione del lavoro

Job description

MAIN OBJECTIVE OF ROLE

To support real-time operational control for flydubai’s hub in DXB and outstations and ensures timely communication, accurate flight monitoring, and effective coordination with internal and external stakeholders.

KEY RESPONSIBILITIES

• Coordinates with the airport team (Hub and outstations) to determine the most appropriate action and provides a final recommendation for action.
• Monitors and analyses all delayed flights and provides recommendations to facilitate the process of connecting passengers and ensures action plans are executed at the airport..
• Liaises with NCC and the airport team for any aircraft changes to ensure all passengers and baggage are efficiently handled.
• Assists during irregular operations including adverse weather, system outages, delays, and high-impact events.
• Handles additional tasks, including follow-up on medical offloads (departure/arrival), notifying special loads to the relevant internal stakeholders.
• Provides rapid operational support during irregularities and disruption events.
• Supports the daily Passenger Connectivity Action Plan by monitoring all short connections.
• Liaises with flydubai Reservations for passenger rebooking in cases of delays, cancellations, rerouting, or disruptions, and ensure terminals provide timely assistance.
• Communicates with the Reservation team to ensure that all misconnected passengers are rebooked appropriately based on the decisions taken.
• Maintains full situational awareness across the network, ensuring On-Time Performance (OTP), and facilitating seamless passenger, baggage, and aircraft turnaround operations.
• Executes the daily Passenger Connectivity Action Plan and protect network integrity.

QUALIFICATIONS

• High School Diploma (or equivalent)
• Fluent in English
• Airport operations experience is required
• Departure Control System (Working knowledge of two or more systems desirable)
• Years with qualifications: 2 - 4 years

COMPETENCIES

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)