Concierge Supervisor: Elevate Guest Experience

Le Méridien Hotels & Resorts; Dubai; On-site; AED 55,800 - 100,440; Full time

Job summary

Le Méridien on Al Mamsha Street, Dubai, United Arab Emirates, seeks a Non-Management Front Desk/Guest Services Associate to respond to guest requests, provide information about local attractions, and coordinate services. The role emphasizes high-quality service, professional communication, and collaboration with other departments.

Responsibilities include handling guest calls and requests, prioritizing pending tasks, maintaining records, and supporting management in training and coaching staff.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Respond to guest requests for special arrangements or services by making arrangements or identifying providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and surrounding area amenities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate department to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Ensure outstanding requests from the previous day receive priority and are resolved.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees; serve as role model for FAIR/Open Door policy.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all policies; maintain appearance and protect assets.
• Welcome and acknowledge guests; address service needs; assist individuals with disabilities; show appreciation.
• Speak clearly and professionally; answer telephones with proper etiquette.
• Develop and maintain positive working relationships; adhere to quality standards.
• Stand, sit, or walk for extended periods; move objects weighing ≤10 pounds without assistance.
• Perform other reasonable duties as requested by Managers/Supervisors.

Education

High school diploma or GED

Job description

Le Méridien on Al Mamsha Street, Dubai, United Arab Emirates, seeks a Non-Management Front Desk/Guest Services Associate to respond to guest requests, provide information about local attractions, and coordinate services. The role emphasizes high-quality service, professional communication, and collaboration with other departments.

Responsibilities include handling guest calls and requests, prioritizing pending tasks, maintaining records, and supporting management in training and coaching staff.