Concierge Supervisor

SmartRecruiters, Inc.; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Accor's Novotel & Ibis Gate Abu Dhabi is seeking a Bell Desk Supervisor to lead and schedule bell staff, assist guests with luggage and escort services, and coordinate with the front desk. The role emphasizes grooming, teamwork, and product knowledge of hotel facilities.

Applicants should have a high school diploma, prior bell services leadership experience, and strong communication and organizational skills, with fluency in Arabic and English. Knowledge of local attractions is advantageous.

Qualifications

• High School diploma or equivalent.
• Prior experience in bell services with leadership duties.
• Good communication and organizational skills.
• Knowledge of local attractions and services.

Responsibilities

• Lead and schedule bell staff for efficient operation.
• Ensure timely luggage delivery and guest escort services.
• Coordinate with front desk for guest requests.
• Oversee cleanliness and functionality of the lobby area.
• Mentor bell staff on service standards.
• Implement, coordinate and supervise Bellmen, Doormen and the valet parking team.
• Maintain proper grooming at all times.
• Show fullest cooperation and respect within the team and other departments.
• Be aware of daily activities and have product knowledge of all hotel facilities.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Arrange guest transportation requests including Limousine service, Shuttle Bus and car rental with rent a car agent.

Skills

Communication skills

Organizational skills

Bilingual Arabic/English

Education

High School diploma or equivalent

Job description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

Novotel & Ibis Gate Abu Dhabi

• Supervision: Lead and schedule bell staff for efficient operation.
• Guest Assistance: Ensure timely luggage delivery and guest escort services.
• Communication: Coordinate with front desk for guest requests.
• Maintenance: Oversee cleanliness and functionality of the lobby area.
• Training: Mentor bell staff on service standards.
• Implement, coordinate and supervise Bellmen, Doormen and the valet parking team.
• Proper grooming at all times.
• Show fullest cooperation and respect within the team and other departments.
• Is aware of the daily activities and has product knowledge of all the hotel facilities.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.

Qualifications

High School diploma or equivalent.

• Prior experience in bell services with leadership duties.
• Good communication and organizational skills.
• Knowledge of local attractions and services.

Additional Information

Experience is an asset
Prior experience working with related system
Strong interpersonal and problem-solving abilities
Fluency in Arabic & English, Additional Language is an added advantage.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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