Concierge Operations Lead - Bell Services & Guest Experience

SmartRecruiters, Inc.; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Accor's Novotel & Ibis Gate Abu Dhabi is seeking a Bell Desk Supervisor to lead and schedule bell staff, assist guests with luggage and escort services, and coordinate with the front desk. The role emphasizes grooming, teamwork, and product knowledge of hotel facilities.

Applicants should have a high school diploma, prior bell services leadership experience, and strong communication and organizational skills, with fluency in Arabic and English. Knowledge of local attractions is advantageous.

Qualifications

• High School diploma or equivalent.
• Prior experience in bell services with leadership duties.
• Good communication and organizational skills.
• Knowledge of local attractions and services.

Responsibilities

• Lead and schedule bell staff for efficient operation.
• Ensure timely luggage delivery and guest escort services.
• Coordinate with front desk for guest requests.
• Oversee cleanliness and functionality of the lobby area.
• Mentor bell staff on service standards.
• Implement, coordinate and supervise Bellmen, Doormen and the valet parking team.
• Maintain proper grooming at all times.
• Show fullest cooperation and respect within the team and other departments.
• Be aware of daily activities and have product knowledge of all hotel facilities.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Arrange guest transportation requests including Limousine service, Shuttle Bus and car rental with rent a car agent.

Skills

Communication skills

Organizational skills

Bilingual Arabic/English

Education

High School diploma or equivalent

Job description

Accor's Novotel & Ibis Gate Abu Dhabi is seeking a Bell Desk Supervisor to lead and schedule bell staff, assist guests with luggage and escort services, and coordinate with the front desk. The role emphasizes grooming, teamwork, and product knowledge of hotel facilities.

Applicants should have a high school diploma, prior bell services leadership experience, and strong communication and organizational skills, with fluency in Arabic and English. Knowledge of local attractions is advantageous.