Concierge

AccorHotel; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

As a Concierge at a luxury hotel in Dubai, you will create unforgettable guest experiences through personalized service and expert local knowledge. Your role involves managing guest requests, collaborating with hotel departments, and maintaining high standards of service. The position requires excellent communication skills and the ability to thrive in a fast-paced environment.

Benefits

Leadership training and development programs

Qualifications

• Proven international experience in a concierge role in luxury hospitality.
• Fluency in English; proficiency in Russian, Arabic, German, or French is desirable.

Responsibilities

• Deliver exceptional personalized service to guests.
• Provide expert knowledge of Dubai's dining and entertainment.
• Manage guest inquiries and requests promptly.

Skills

Guest Service

Problem Solving

Communication

Organizational Skills

Tools

Microsoft Windows

MS Office

Opera

Job description

Summary:

As a Concierge at Banyan Tree Dubai, you'll be at the heart of creating unforgettable guest experiences. With a passion for hospitality, you'll provide personalized proactive service to ensure every guest's stay is extraordinary. Whether offering curated recommendations on Dubai's best dining attractions or crafting bespoke itineraries, you'll be a key part of making every moment special for our guests.

Responsibilities:

1. Deliver exceptional personalized service to guests, ensuring every interaction is memorable and tailored to their needs.
2. Provide expert knowledge of Dubai's dining, entertainment, and cultural scene to craft unique, customized itineraries.
3. Manage guest inquiries and requests promptly, offering seamless solutions to enhance their stay.
4. Collaborate with the concierge team and other hotel departments to ensure smooth and efficient operations.
5. Assist with guest arrivals, departures, and transportation needs, ensuring a flawless experience.
6. Maintain the presentation of the concierge desk and surrounding areas, reflecting the hotel's luxury standards.
7. Address guest concerns and resolve issues professionally, ensuring high guest satisfaction.
8. Stay updated on local events, services, and attractions to provide accurate and insightful recommendations.
9. Foster a welcoming, positive atmosphere in the hotel by engaging with guests and anticipating their needs.
10. Assist in training and mentoring junior concierge team members, promoting a collaborative team environment.

Qualifications :

1. Proven international experience in a concierge role, ideally within a large, high-end, fast-paced luxury hospitality setting.
2. Exceptional guest service skills with polished presentation and excellent verbal and written communication abilities.
3. A guest-focused mindset, energetic personality, and genuine passion for delivering top-tier service and assisting guests with their needs.
4. Fluency in English (both verbal and written); proficiency in additional languages such as Russian, Arabic, German, or French is highly desirable.
5. Ability to thrive in a dynamic, fast-paced environment, managing multiple tasks and shifting priorities seamlessly.
6. Flexible availability and capacity to work both independently and as part of a team with minimal supervision.
7. Strong analytical and problem-solving skills, with the ability to make informed decisions quickly and effectively.
8. Proficiency in Microsoft Windows and the MS Office suite (Excel, Word, PowerPoint, Outlook).
9. Physical stamina to remain on your feet and walk for extended periods during shifts.
10. Familiarity with Opera software and Front Office systems is a plus.
11. Proven experience in a global work environment, with a demonstrated ability to adapt to and work effectively with diverse cultures.
12. Excellent organizational skills, with the ability to lead, motivate, and develop a team while ensuring a high standard of service.

Additional Information :

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive leadership training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

Remote Work : No

Employment Type : Full-time