Complex Sales Manager - Mice & Corporate

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking an experienced Sales Manager to drive group and event business by building strong customer relationships. Responsibilities include soliciting and managing sales opportunities while ensuring exceptional service delivery. The ideal candidate will have a background in sales and marketing within hospitality, effective communication skills, and the ability to analyze market trends.

Qualifications

• 3+ years in sales and marketing or a related field.
• Experience in the hospitality industry is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Solicit and handle sales opportunities effectively.
• Manage daily sales activities for the hotel.
• Build and strengthen customer relationships for future bookings.
• Close new business opportunities based on market conditions.

Skills

Relationship building

Sales strategy execution

Market analysis

Customer service excellence

Education

2-year degree in Business Administration or related field

4-year bachelor’s degree in Business Administration or related field

Job description

Overview

Mina Seyahi Complex in Dubai is hiring a Sales Manager for MICE and Corporate segments responsible for proactively soliciting and handling sales opportunities ensuring timely business turnover for seamless service delivery and leading daily sales activities with a focus on building long-term value-based customer relationships. The role also involves achieving personal sales goals while driving group and event business across the complex's luxury properties.

Candidate Profile

Education and Experience

• 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 3 years experience in the sales and marketing or related professional area.
• OR
• 4-year bachelor’s degree in Business Administration Marketing Hotel and Restaurant Management or related major; 1 year experience in the sales and marketing or related professional area.

Core Work Activities

• Building Successful Relationships that Generate Sales Opportunities

  Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary, and not duplicative.

  Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

  Develops relationships within community to strengthen and expand customer base for sales opportunities.

  Manages and develops relationships with key internal and external stakeholders.

  Provides accurate, complete, and effective turnover to Event Management.

• Managing Sales Activities

  Participates in sales calls with members of sales team to acquire new business and/or close on business.

  Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

• Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

  Identifies new business to achieve personal and location revenue goals.

  Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

  Closes the best opportunities for the location based on market conditions and location needs.

  Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business issues and concerns to offer better business solution.

• Providing Exceptional Customer Service

  Supports the company’s service and relationship strategy driving customer loyalty by delivering service excellence throughout each customer experience.

  Services our customers in order to grow share of the account.

  Executes and supports the company’s customer service standards.

  Provides excellent customer service consistent with the daily service basics of the company.

  Sets a positive example for guest relations.

  Interacts with guests to obtain feedback on product quality and service levels.

EEO Statement: At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience: Manager