Community Customer Service executive &Event Coordinator

Confidential, Dubai; Dubai; In loco; AED 67.000 - 112.000; Tempo pieno

Descrizione del lavoro

Confidential in Dubai is seeking a Customer Service Representative - Community who speaks Arabic to support tenants in JVC. You will handle inquiries, coordinate with departments, and assist in community events to ensure a positive resident experience.

The role requires strong communication, interpersonal, and on-site presence, with English and Arabic fluency and UAE experience considered a plus.

Competenze

• Fluent in Arabic with good English communication.
• Prior experience in customer service or property management preferred.
• Willingness to work on-site in JVC, Dubai.
• UAE experience is an advantage.

Mansioni

• Interact with tenants and residents daily and respond to inquiries.
• Receive and coordinate tenant complaints with relevant departments.
• Communicate building updates, services, and upcoming events.
• Assist in organizing community events within residential towers.
• Attend events and engage with residents to gather feedback.
• Follow up on requests and ensure timely closure with teams.
• Coordinate with Property Management, Maintenance, Security and Facilities.

Conoscenze

Arabic language

English language

Communication

Interpersonal skills

Customer service

Coordination

On-site work

Formazione

High School Diploma

Bachelor's Degree

Strumenti

Microsoft Office

Descrizione del lavoro

JOB DESCRIPTION

Job Details

Job Title: Customer Service Representative - Community- Arabic Speaker

Department: Community / Property Management

Location: JVC, Dubai

Employment Type: Full-Time

Salary: Negotiable

Reports To: Community / Property Management Manager

Job Purpose

The Customer Service Representative - Community will be responsible for providing day-to-day customer service and support to tenants and residents across the residential towers. The role involves handling inquiries and requests, following up on complaints, coordinating with relevant departments, and supporting community activities and events to ensure a positive experience for residents.

Key Responsibilities

• Interact with tenants and residents on a daily basis and respond to their inquiries.
• Receive, follow up on, and coordinate tenant complaints and requests with the relevant departments.
• Communicate with tenants regarding building updates, services, announcements, and upcoming events.
• Assist in organizing and conducting community events and activities within the residential towers.
• Attend and actively participate in community events and interact directly with residents during the events.
• Collect tenant feedback and share relevant feedback with management.
• Follow up on tenant requests and ensure timely closure.
• Coordinate with Property Management, Maintenance, Security, Facilities, and other relevant departments to resolve tenant-related matters.
• Maintain positive and professional relationships with tenants and residents.
• Ensure that tenant inquiries and complaints are handled in a friendly and professional manner.
• Perform other duties related to customer service and community activities as required.

Skills Required

• Good communication and interpersonal skills.
• Friendly, presentable, and customer-oriented personality.
• Good complaint-handling and problem-solving skills.
• Strong follow-up and coordination skills.
• Ability to communicate professionally with tenants and internal departments.
• Good English communication skills; Arabic is essential.
• Basic knowledge of Microsoft Office and computer applications.
• Ability to work on-site and interact directly with residents.
• Willingness to attend community events when required.

Qualification & Experience

• High School Diploma or Bachelor's Degree.
• Previous experience in Customer Service, Reception, Property Management, Residential Towers, Hospitality, or a similar customer-facing role is preferred.
• UAE experience is an advantage.
• Arab nationality.
• Willing to work in JVC, Dubai.

KPIs

• Timely response to tenant inquiries and requests.
• Effective follow-up and closure of complaints and requests.
• Tenant satisfaction and feedback.
• Quality of communication with residents and internal departments.
• Proper support and attendance during community events.
• Maintaining positive relationships with tenants and residents.