Commercial Manager

Mediclinic Middle East; Dubai; On-site; AED 420,000 - 660,000; Full time

Job summary

Mediclinic Middle East in Dubai seeks a Commercial Operations Manager responsible for local commercial performance across the hospital cluster, overseeing B2B and B2C sales, coordinating inbound medical tourism, and executing local marketing within central brand frameworks. You will be the local contact for central commercial structures.

The role requires 6–8 years in commercial or sales roles, with experience managing corporate accounts, ideally in healthcare or service industries; MBA is

Qualifications

• Essential: Bachelor's degree in healthcare management, business, marketing, commerce or related field.
• Desired: MBA or equivalent in business; private healthcare experience.

Responsibilities

• Execute local marketing within central brand and campaign frameworks.
• Drive local sales: B2C conversion, B2B accounts, and inbound medical tourism.
• Maintain local referrer and corporate relationships.
• Act as local touchpoint for digital health and strategic projects.
• Supply market intelligence and performance feedback to central functions.
• Operate within central standards and meet agreed commercial targets.

Skills

B2B sales

B2C conversion

marketing

corporate accounts

medical tourism

Education

Bachelor's degree in healthcare management, business, marketing, commerce

MBA or equivalent (desired)

Job description

MAIN PURPOSE OF JOB:

The Commercial Operations Manager is accountable for local commercial performance across the hospital cluster and its associated clinics, encompassing business-to-business (B2B) sales, business-to-consumer (B2C) conversion, and the coordination of inbound medical tourism. The role executes local marketing activity within the central brand and campaign frameworks set by the Integrated Marketing Campaign team, and acts as the local commercial point of contact for the central commercial structure, including the digital health product and strategic projects. Operating within central pricing, brand, and commercial standards, the role is accountable for delivering commercial targets jointly agreed with the Chief Commercial Officer's office, and is a member of the Hospital Senior Leadership Team

KEY RESPONSIBILITY AREAS:

Execute local marketing within central brand and campaign frameworks

Drive local sales: B2C conversion, B2B accounts, and inbound medical tourism

Maintain local referrer and corporate relationships

Act as local touchpoint for digital health and strategic projects

Supply market intelligence and performance feedback to central functions

Operate within central standards and meet agreed commercial targets

REQUIRED EDUCATION:

Essential: Bachelor's degree in healthcare management, business, marketing, commerce, or a related discipline from a reputable institution

Desired: Postgraduate qualification (MBA or equivalent) in a business-related field. Private healthcare experience

REQUIRED EXPERIENCE:

Essential: 6–8 years' experience in commercial, business development, or sales roles, including demonstrable experience managing corporate (B2B) accounts and direct-to-consumer (B2C) sales, ideally within a healthcare, hospitality, or other service-led environment. Proven track record of meeting or exceeding commercial targets

Desired: Experience of medical tourism or international patient coordination; experience operating within a matrixed organisation with central and local commercial functions; exposure to marketing execution within a regulated or brand-governed environment; experience managing a small team