Collector - Business Development Department - BCI UAE

BCI Holding; Sharjah; On-site; AED 78,000 - 145,000; Full time

Job summary

BCI UAE is seeking a Collector in the Business Development Department to follow up on overdue customer accounts and support the recovery of outstanding debts. The role collaborates with customers, Business Development, and Accounts Receivable to secure payments and address collection issues.

The ideal candidate will have 3–5 years in debt collection, strong communication skills, and willingness to travel locally for visits and collections.

Qualifications

• 3–5 years in debt collection, credit collection, AR follow-up, or similar role.
• Experience handling overdue, difficult or problematic accounts.
• Proficiency in English; Arabic language skills are a plus.
• Willingness to travel locally for visits and collections when required.

Responsibilities

• Follow up with customers on overdue and outstanding payments via calls, emails, and visits as required.
• Collect payments from bad debt and other overdue accounts as assigned.
• Follow up on payment commitments and agreed dates.
• Coordinate cheque and payment collection as needed.
• Maintain regular follow-up on outstanding accounts until payment is received or escalated.
• Identify delays or issues affecting payment and coordinate resolution.
• Escalate difficult or non-responsive accounts to the manager.
• Coordinate with Accounts Receivable on overdue balances and collection priorities.
• Provide updates on collection status and supporting documents for escalation.

Skills

Debt collection

Negotiation

Communication

Follow-up

MS Excel

English proficiency

Arabic language knowledge

Accounts Receivable

Travel readiness

Tools

Excel

Office Suite

Job description

Collector - Business Development Department - BCI UAE

Job Summary

Responsible for following up on overdue customer accounts and supporting the recovery of outstanding debts. The role works closely with customers, Business Development, and Accounts Receivable to secure payments, follow up on payment commitments, address collection issues, and support the resolution of problematic and long-outstanding accounts.

Responsibilities

Debt Collection & Customer Follow-up

• Follow up with customers on overdue and outstanding payments through calls, emails, and direct visits when required.
• Collect payments from bad debt customers, problematic accounts, and other overdue accounts as assigned.
• Follow up on customer payment commitments and agreed payment dates.
• Coordinate cheque and payment collection from customers when required.
• Maintain regular follow-up on outstanding accounts until payment is received or the matter is escalated.
• Identify delays, disputes, or other issues affecting payment and coordinate with the concerned team for resolution.
• Escalate difficult or non-responsive accounts to the concerned manager when required.

Customer Communication

• Communicate with customers professionally while maintaining positive business relationships.
• Discuss outstanding balances and payment commitments with customers and support the resolution of collection-related issues.
• Maintain accurate records of customer discussions, commitments, and collection follow-up.
• Support customer retention while ensuring appropriate collection procedures are followed.
• Support the delivery of small material samples when required.

Accounts Receivable Coordination

• Coordinate closely with the Accounts Receivable team regarding overdue balances, payment status, and collection priorities.
• Support the arrangement of alternative payment plans in coordination with the Accounts Receivable team and concerned management.
• Provide regular updates on collection status, customer commitments, and pending payments.
• Support reconciliation and clarification of customer balances when collection issues arise.
• Provide relevant collection information and supporting documents for accounts requiring further escalation.

Requirements

• 3–5 years of relevant experience in debt collection, credit collection, Accounts Receivable follow-up, or a similar customer-facing collection role.
• Experience handling overdue, difficult, or problematic customer accounts.
• Understanding of debt collection processes, payment follow-up, and customer account reconciliation.
• Ability to negotiate payment commitments and follow up firmly and professionally with customers.
• Strong communication, interpersonal, and follow-up skills.
• Proficiency in English; Arabic language skills are a plus.
• Working knowledge of Microsoft Office applications, particularly Excel.
• Willingness to travel locally for customer visits and payment collection when required.