Colleague Experience & Onboarding Coordinator

European Association of Zoos and Aquaria; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Miral Experiences in Abu Dhabi is seeking a Colleague Experience Coordinator to join our CX team. You will handle onboarding, HR operations, transport, accommodation, and offboarding across all parks, acting as a brand ambassador and ensuring a welcoming, professional first impression.

The role emphasizes data accuracy, policy compliance, and service excellence, with responsibilities spanning HR service desk, inductions, visa support, and file management.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of HR experience is desirable.
• Strong spoken and written English.
• Excellent customer service and interpersonal skills.
• Strong administrative skills (Excel, Word, PowerPoint).
• Ability to work in a fast-paced environment and manage multiple deadlines.

Responsibilities

• HR Service Desk: first point of contact for queries and requests.
• Onboarding: welcome new colleagues, verify docs, support contracts & visas.
• HR Operations: manage helpdesk queries, lifecycle data updates, letters & visa processes.
• Offboarding: coordinate departures, clearances, payroll finalization, visas, flights.
• Transport: support duty and leisure transport services and schedules.
• Accommodation: support colleagues in company housing, check-ins/outs, maintenance requests.

Skills

English proficiency

Customer service

Administrative skills

MS Office

Education

High School Diploma

Postsecondary HR education

Tools

Oracle HRMS

Job description

Miral Experiences in Abu Dhabi is seeking a Colleague Experience Coordinator to join our CX team. You will handle onboarding, HR operations, transport, accommodation, and offboarding across all parks, acting as a brand ambassador and ensuring a welcoming, professional first impression.

The role emphasizes data accuracy, policy compliance, and service excellence, with responsibilities spanning HR service desk, inductions, visa support, and file management.