Colleague Experience Coordinator

European Association of Zoos and Aquaria; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Miral Experiences in Abu Dhabi is seeking a Colleague Experience Coordinator to join our CX team. You will handle onboarding, HR operations, transport, accommodation, and offboarding across all parks, acting as a brand ambassador and ensuring a welcoming, professional first impression.

The role emphasizes data accuracy, policy compliance, and service excellence, with responsibilities spanning HR service desk, inductions, visa support, and file management.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of HR experience is desirable.
• Strong spoken and written English.
• Excellent customer service and interpersonal skills.
• Strong administrative skills (Excel, Word, PowerPoint).
• Ability to work in a fast-paced environment and manage multiple deadlines.

Responsibilities

• HR Service Desk: first point of contact for queries and requests.
• Onboarding: welcome new colleagues, verify docs, support contracts & visas.
• HR Operations: manage helpdesk queries, lifecycle data updates, letters & visa processes.
• Offboarding: coordinate departures, clearances, payroll finalization, visas, flights.
• Transport: support duty and leisure transport services and schedules.
• Accommodation: support colleagues in company housing, check-ins/outs, maintenance requests.

Skills

English proficiency

Customer service

Administrative skills

MS Office

Education

High School Diploma

Postsecondary HR education

Tools

Oracle HRMS

Job description

Join us at Miral Experiences!

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

(For UAE National Only)

About the Role

Our Colleague Experience (CX) team represents the heart of HR, supporting colleagues throughout their entire employment lifecycle. As brand ambassadors and the first point of contact for new joiners, the team plays a critical role in delivering exceptional colleague and stakeholder experiences.

We are looking for a Colleague Experience Coordinator who is detail-oriented, service-driven, and thrives in a fast-paced environment. This role involves diverse HR administrative and operational responsibilities and works closely with multiple internal and external stakeholders across all parks and departments.

Key Responsibilities

Flexibility, Cross-Training & Teamwork

• Work flexibly across all CX streams including Onboarding, HR Operations, Transport, Accommodation, and Offboarding
• Collaborate with team members and stakeholders to achieve shared goals
• Maintain positive, professional communication at all times

Customer & Colleague Experience

• Act as a brand ambassador and face of HR, ensuring a welcoming and professional first impression
• Respond confidently to colleague inquiries with strong knowledge of HR processes and policies
• Manage difficult conversations professionally and in line with policy
• Deliver services in line with customer service standards, KPIs, and timelines

Process Excellence & Compliance

• Process HR transactions accurately in line with policies, procedures, and legal requirements
• Ensure government processes, approvals, and deadlines are met
• Maintain high data accuracy across all systems and documentation
• Support and deliver parts of the Colleague Induction Program

HCM Data & File Management

• Maintain accurate colleague data within the HCM system
• Organize, store, and safeguard personnel files and sensitive documents
• Review and action required approvals

Office & Operations Support

• Raise and follow up on PRs and complete GRNs
• Manage stationery and operational inventory levels

CX Stream Duties (including but not limited to):

• HR Service Desk: First point of contact for HR queries and service requests
• Onboarding: Welcome new colleagues and families, verify documentation, prepare employment contracts, support visas and inductions
• HR Operations: Manage helpdesk queries, lifecycle data updates, company letters, and visa processes
• Offboarding: Coordinate departures, clearances, payroll finalization, visas, flights, and cargo
• Transport: Support duty and leisure transport services and schedules
• Accommodation: Support colleagues in company accommodation, check-ins/outs, and maintenance requests

Business Contribution

• Contribute to colleague satisfaction, engagement, and overall business success

Qualifications & Experience

Essential

• High School Diploma or equivalent
• 1–2 years of experience in Human Resources
• Strong spoken and written English
• Excellent customer service and interpersonal skills
• Strong administrative skills (Excel, Word, PowerPoint)
• Ability to work in a fast-paced environment and manage multiple deadlines

Desirable

• Postsecondary education in HR or a related field
• Oracle HRMS experience
• Additional language skills

Shape the Future With Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.