Colleague Experience (CX) Coordinator

Miral Experiences; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Miral Experiences, located in Abu Dhabi, is seeking a Colleague Experience Coordinator to ensure a seamless experience for employees throughout their lifecycle. You will bridge HR and various teams, providing multi-skilled support and delivering excellent customer service.

Applicants should have a High School Diploma and 1-2 years of HR or administrative experience, alongside strong interpersonal skills. This role requires effective problem-solving and adaptability in a fast-paced environment.

Qualifications

• 1-2 years of experience in Human Resources or administrative support.
• Fluent English communication skills, both spoken and written.
• Empathetic and professional demeanor with emotional resilience.

Responsibilities

• Provide multi-skilled support across onboarding, HR operations, and offboarding.
• Deliver exemplary HR customer service and guide colleagues.
• Implement and refine company policies to streamline HR processes.

Skills

Interpersonal skills

Customer service skills

Problem-solving

Office software proficiency

Adaptability

Education

High School Diploma

Postsecondary education in HR

Tools

Oracle HRMS

Job description

Miral Experiences is a region’s leader in the management and operation of world‑class, award‑winning immersive attractions and experiences across Abu Dhabi. Our portfolio includes Ferrari World Yas Island, Yas Waterworld, Warner Bros. World™ Yas Island, SeaWorld, CLYMB™ Yas Island, TeamLab Phenomena Abu Dhabi, CLYMB™ Abu Dhabi, and cultural treasures like Qasr Al Watan. We craft experiences that cater to all ages, delivering thrills, joy, and discovery for visitors worldwide.

Job Summary

As the Colleague Experience (CX) Coordinator, you will ensure a seamless and supportive experience for colleagues across all touchpoints of their employment lifecycle, acting as the bridge between HR and cross‑functional teams.

Responsibilities

Flexibility, Cross‑Training & Teamwork

• Provide multi‑skilled support across Onboarding, HR Operations, Transport, Accommodation, and Offboarding.
• Collaborate with colleagues, vendors, and HR stakeholders to ensure seamless handoffs and service continuity.
• Foster a proactive, solution‑oriented culture and act as a brand ambassador.

Customer Experience

• Deliver exemplary HR customer service, guiding new and existing colleagues through interactions.
• Serve as the first point of contact for inquiries, providing guidance via phone, email, or in‑person.
• Escalate and resolve complex concerns while adhering to HR procedural integrity.
• Participate in continuous HR training to stay updated on regulations and best practices.

Process Excellence

• Implement and refine company policies and workflows to streamline HR processes.
• Drive compliance with data accuracy and confidentiality standards.
• Collaborate with external partners on visa and legal milestones.
• Optimize business strategies through audits and continuous improvement initiatives.

HCM Data/File Management

• Maintain accurate colleague profiles in HCM databases.
• Organize and categorize personnel files securely.
• Monitor process approvals to prevent bottlenecks and verify document accuracy.

Office Management

• Oversee HR office operations, including purchase requests and inventory monitoring.
• Ensure administrative resources, such as welcome kits, are available for onboarding.

Qualifications

Essential

• High School Diploma or equivalent.
• 1‑2 years of experience in Human Resources or administrative support.
• Strong interpersonal and customer service skills.
• Exceptional problem‑solving and adaptability in fast‑paced settings.
• Proficiency in core office software (Excel, Word, PowerPoint).
• Fluent English communication (spoken and written).
• Empathetic and professional demeanor with emotional resilience.

Desirable

• Postsecondary education in Human Resources administration or related field.
• Functional knowledge of Oracle HRMS or comparable HCM systems.
• Multilingual proficiency.