Colleague Experience (CX) Manager

Miral Experiences; Abu Dhabi; On-site; AED 240,000 - 360,000; Full time

Job summary

Miral Experiences is seeking a senior HR leader to bridge Manager and Director levels, strengthening leadership capabilities, analyzing workforce trends, and guiding performance management. The role oversees day-to-day operations and champions continuous development while handling complex HR queries.

Cross-training spans Onboarding, HR Operations, Transport, Accommodation, and Offboarding across our diverse venues.

Qualifications

• Strong interpersonal, problem-solving, and organizational skills.
• Excellent communication skills in English.

Responsibilities

• Lead and develop a high-performing team, fostering collaboration and excellence.
• Mentor team members, identify skill gaps, and support career growth.
• Manage complex escalations and provide expert HR guidance.
• Support budgeting, recruitment, and training initiatives.
• Oversee onboarding, offboarding, HR operations, accommodation, and transport services.
• Collaborate with stakeholders to ensure smooth transitions.

Education

Bachelor’s degree in HR or related field

CIPD / SHRM certification

Job description

Role Overview

This role serves as a progressive step between Manager and Director, designed to strengthen leadership capabilities in driving improvement initiatives, analyzing workforce trends, and supporting performance management.

You will lead a team, oversee day-to-day operations, and ensure continuous professional development while managing complex HR queries and contributing to strategic HR initiatives. The role also offers exposure through cross-training across key areas including Onboarding, HR Operations, Transport, Accommodation, and Offboarding.

Key Responsibilities

Leadership & Team Management

• Lead and develop a high-performing team, fostering a culture of collaboration and excellence
• Mentor team members, identify skill gaps, and support career growth
• Manage complex escalations and provide expert HR guidance
• Support budgeting, recruitment, and training initiatives

Customer (Colleague) Experience

• Drive a seamless end-to-end colleague experience for employees and their families
• Guide teams on relocation processes, including immigration, housing, schooling, and benefits
• Ensure timely processing and high service standards to meet KPIs
• Handle escalations professionally and ensure alignment with policies

Process Excellence & Compliance

• Ensure accuracy of HR data, employment contracts, and immigration applications
• Monitor visa timelines and maintain compliance with local regulations
• Identify process improvement opportunities and implement best practices
• Support and enhance induction programs and HR procedures

HCM Data & Reporting

• Audit HR data accuracy and ensure proper documentation
• Analyze reports, identify inconsistencies, and recommend improvements
• Support payroll data reconciliation and approvals

Operational Oversight

• Oversee onboarding, offboarding, HR operations, accommodation, and transport services
• Collaborate with stakeholders (TA, HRBPs, Finance) to ensure smooth transitions
• Manage vendor coordination, procurement processes, and budget approvals

Qualifications & Experience

• Minimum 5 years of experience in Human Resources
• Proven leadership experience in managing teams
• Strong interpersonal, problem-solving, and organizational skills
• Ability to thrive in a fast-paced, dynamic environment
• Proficiency in MS Office and HR systems (Oracle HRMS preferred)
• Excellent communication skills in English
• Bachelor’s degree in HR or related field
• CIPD / SHRM certification
• Additional language skills

Shape The Future With Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.

We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.