Associate - Site Merchandising

Chalhoub Group; Dubai; Hybrid; AED 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Remote and flexible working policies

Job summary

Chalhoub Group in Dubai is seeking a Merchandising & Ecommerce Coordinator to manage online categories, collections and product listings across the group’s luxury brands.

You will ensure SKU consistency with ERP, coordinate launches with purchasing and marketing, optimize product pages, banners and promotions, and analyze sales data to drive online performance while maintaining data integrity.

Qualifications

• Strong analytical skills and experience with reporting tools.
• Excellent attention to detail to ensure data integrity.
• Proven ability to collaborate with buying, marketing, logistics and product.
• Technical understanding of CMS systems (SFCC) and website fundamentals.

Responsibilities

• Manage/create/remove categories and collections on the website.
• Ensure SKU and label consistency with ERP.
• Coordinate product launches with purchasing and CRM teams.
• Manage online promotions, discounts, and country-specific banners.
• Analyze weekly and monthly performance by brand, category and country.
• Update homepage banners, navigation, and product pages to optimize conversions.

Skills

Analytical Skills

Excel & Analytics

CMS SFCC

Attention to detail

Cross-functional collaboration

Communication

Tools

SFCC (Salesforce Commerce Cloud)

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

• Manage/create/remove categories and collections on the website.

• Ensure consistency of product SKUs and labels with ERP systems.

• Liaise with the purchasing team for new launches (in line with all stores).

• Liaise with the commercial team for new brands listing.

• Manage the launch of products, including content request from brands and stock request from purchasing team.

• Ensure all promotions are active online (including; discount promotions, GWP and PWP by country).

Merchandising on Site

• Utilize sales and customer analytics to decide how products should be displayed online to maximize sales; this includes:

• Guarantee optimum brand presentation in homepages, landing pages and product description.

• Product assortment by best sellers, unsung heroes and new launches to optimize sales.

• Filters and main menu navigation update.

• Homepage banners and content update to guide customers to our current promotions, newness, product recommendations and best sellers.

• Optimizing product pages including; product imagery, monitoring reviews, cross-sells/upsell and product page ‘special offer’ banners.

• Optimize the catalogue to increase conversion rates.
  

Stock Management

• Monitor stock levels to avoid out of stock issues during peak season.
  

Coordination

• Work with purchase coordinators to ensure products used in marketing campaigns are online in time, share product links and align with CRM for communications

• Notify marketing/content team of new brand arrivals for photography so it’s ready to launch with Brand online.

• Communicate Brand updates and website changes with the team.
  

Reporting

• Analyze and report on best sellers by week, month, country, categories and Brands.

What you’ll need to succeed

Analytical Skills:

Proficiency in Microsoft Excel & experience with reporting tools e.g. Google Analytics

Detail Oriented:

Strong attention to detail to ensure product data integrity & website QC

Communication:

Ability to collaborate effectively with cross-functional teams, including buying, marketing, logistics & product

Technical:

Good understanding and experience using CMS systems e.g. SFCC with ability to problem solve. Understanding of website fundamentals

What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.