Cluster Manager

ADIB Group; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

ADIB Group in Abu Dhabi seeks a Cluster Manager to lead the Priority Gold Center, expanding deposits and investments while delivering top-tier service. You will drive acquisition, coach a high-performing team, coordinate across channels, ensure service excellence, and mitigate risk through compliant credit approvals.

The role requires deep knowledge of ADIB retail banking products, wealth advisory experience for Priority Banking clients, and strong leadership within UAE banking regulations.

Qualifications

• Detailed knowledge of ADIB's Retail Banking products & services.
• Experience in sales product development or wealth advisory to priority banking customers/ retail HNIs.
• Broad knowledge of UAE banking practices, regulations & risks.

Responsibilities

• Client acquisition: generate new business via referrals and network.
• Team management: lead Priority Cluster members and set sales plans.
• Channels cooperation: implement Priority Banking services across branches.
• Service delivery: monitor customer satisfaction, handle complaints and inquiries.
• Risk management: approvals/recommendations of credit applications and adherence to procedures.

Skills

Retail banking products

Wealth advisory

Credit policies

Operational policies

UAE regulatory knowledge

Team leadership

Presentation skills

Management information

Customer relationship

Computer skills

Tools

CRM systems

Job description

Description

Role : Cluster Manager
Location : Abu Dhabi
Role Purpose:
Managing the Priority Gold Center team toward grasping new business opportunities and deepen existing relationships maintain strict focus on expanding the deposit finance and investment portfolio size all while providing best quality service delivery.
Key Accountabilities of the role
1. Client/ Business Acquisition:

• Generating of new business via out marketing activities gold center contacts and existing network.
• Coaching of team members to increase sales productivity and cross selling.
• Acquiring new to bank customers.
• Identifying new potential expansion locations.
• Converting in-bound and outbound leads to sales.
• Building a strong trust relationship with key customers.
• Maintaining a loyal pool of customers/alliances who refer potential customers.

2. Team Management:

• Managing the Priority Cluster members.
• Setting and monitoring sales plans for the RMs.
• Maintaining staff morale and relationship.
• Reviewing performance with RMs.
• Appraising staff scorecard deliverables against targets.
• Counselling staff towards expected behaviors.
• Allocating of human resources as required.
• Identifying and planning staff development needs.

3. Channels Cooperation:

• Making referrals to other channels based on identified customer needs.
• Smoothly implementing of Priority Banking services across surrounding branches.

4. Management of service delivery: -

• Monitoring service levels for customer satisfaction.
• Customer retention efforts with personal involvement in complaint resolution account closures and inquiries.
• Getting ad-hoc customer feedback.

5. Control and Risk Mitigation:

• Approvals/recommendations of credit applications.
• Adhering to laid out processes and procedures.
• Ensuring appropriate and adequate documentation.
• Identifying trends of errors and proactively advice processes improvements.

Specialist Skills / Technical Knowledge Required for this role:

• Detailed knowledge of ADIBs Retail Banking products & services.
• Experience in sales product development or wealth advisory to priority banking customers/ retail HNIs.
• Broad knowledge of ADIBs Retail Credit & Operational Policies & Procedures.
• Specific Knowledge of UAE banking practices regulations & risks.
• Good Knowledge of competitors in the local market.
• Must have led a team of professionals.
• Detailed knowledge of service standards.
• Training & Presentation skills.
• Management Information skills.
• Computer Skills.
  

Required Experience:

Manager