Relationship Manager- Priority Banking

ADIB Group; Al Ain; On-site; AED 120,000 - 180,000; Full time

Job summary

ADIB Group is seeking a senior Relationship Manager to attract, deepen, grow and manage financial relationships with affluent clients. You will work in a team-based environment to provide complete wealth and banking solutions using ADIB’s retail products.

Role requires a minimum of 5 years in UAE banking, strong sales experience, and knowledge of UAE regulations. You will lead a team, drive revenue, and ensure high service standards across branches while mitigating risk and ensuring strict

Qualifications

• University degree or a recognized professional certificate.
• Minimum 5 years of related UAE banking experience.
• Extensive knowledge of ADIB's Retail Banking products & services.
• Experience in sales, product development or wealth advisory to priority banking customers/retail.
• Broad knowledge of ADIB's Retail Credit & Operational Policies & Procedures.
• Knowledge of UAE banking regulations and risks.
• Certifications listed: UAE Financial Rules, IFWI Level 3, Risk in Financial Services, Advanced Wealth Management Level 4.

Responsibilities

• Acquire new business via outbound marketing activities, gold center contacts and existing network.
• Increase team revenue and productivity by cross‑selling and up‑selling.
• Acquire new to bank customers and identify potential expansion locations.
• Convert inbound/outbound leads to sales and promote financial products.
• Build trust with key customers and maintain a loyal referral pool.
• Review credit applications and ensure documentation quality.
• Identify risk trends and advise process improvements.

Skills

Wealth Management

Priority Banking

Retail Banking

Sales Experience

Team Leadership

Risk & Compliance

Education

University degree

Professional certificate

UAE Financial Rules Certification

IFWI Wealth Management Level 3

Risk in Financial Services Certification

Advanced Wealth Management Level 4

Tools

Computer skills

Job description

Role Purpose

To attract deepen grow and manage financial relationships with affluent clients using full range of banking products and tools utilizing a team-based approach to provide complete solutions to clients financial needs.

Key Accountabilities

Client/Business Acquisition

• Generating of new business via outbound marketing activities, gold center contacts and existing network.
• Increasing team revenue and productivity by cross‑selling and up‑selling.
• Acquiring new to bank customers.
• Identifying new potential expansion locations.
• Converting inbound and outbound leads to sales.
• Building a strong trust relationship with key customers.
• Maintaining a loyal pool of customers/alliances who refer potential customers.
• Carrying out the function(s) of promoting the financial products.
• Collection of the required information and data.
• Evaluation of the clients ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.

Channels Cooperation

• Making referrals to other channels based on identified customer needs.
• Smoothly implementing Priority Banking services across surrounding branches.

Management of Service Delivery

• Monitoring service levels for customer satisfaction.
• Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
• Getting ad‑hoc customer feedback.

Control and Risk Mitigation

• Reviewing of credit applications.
• Adhering to laid out processes and procedures.
• Ensuring appropriate and adequate documentation.
• Identifying trends of errors and proactively advising process improvements.

Specialist Skills / Technical Knowledge Required for this role

• University degree or a recognized professional certificate.
• Experience of no less than three years in the area of the financial analysis, financial markets, investment, wealth management or financial planning.
• Detailed knowledge of ADIBs Retail Banking products & services.
• Experience in sales, product development or wealth advisory to priority banking customers/retail.
• Broad knowledge of ADIBs Retail Credit & Operational Policies & Procedures.
• Specific Knowledge of UAE banking practices, regulations & risks.
• UAE Financial Rules & Regulations Certification.
• International Certificate in Wealth and Investment Management (Level 3).
• Risk in Financial Services Certification.
• International Certificate in Advanced Wealth Management (Level 4).
• Good Knowledge of competitors in the local market.
• Must have led a team of professionals.
• Detailed knowledge of service standards.
• Training & Presentation skills.
• Computer skills.

Previous Experience

Minimum 5 years of Related Banking experience in U.A.E.

Required Experience

Manager