Clinical Case Manager – Paediatric Developmental Centre

Business Umbrella - Recruitment, Training, Consulting, Licensing Healthcare Education Real estate; United Arab Emirates; On-site; AED 201,000 - 357,000; Full time

Benefits offered by this job

Standard UAE Labour Law benefits

Performance-based incentive

Job summary

Business Umbrella - Recruitment, Training, Consulting, Licensing Healthcare Education Real estate in Dubai is seeking a Clinical Case Manager to coordinate family-centered care from intake to discharge. You will lead interdisciplinary planning and liaise with parents and clinicians to ensure a smooth care pathway.

The role requires a Master’s in Psychology, 3+ years in paediatric development/rehabilitation, and a DHA licence if practising as a psychologist, plus EMR/HMS and MS Office

Qualifications

• Master's degree in Psychology.
• Minimum 3 years' experience in paediatric developmental or rehabilitation settings.
• DHA licence required if appointed to practise as a Psychologist / Clinical Psychologist.
• Proficiency in EMR/HMS and Microsoft Office.
• Excellent communication, empathy and conflict-resolution skills.

Responsibilities

• Manage each child's case from intake to discharge or transition with assessment coordination and therapy planning.
• Consolidate goals into an Integrated Master IEP with input from clinicians.
• Coordinate interdisciplinary case meetings and track follow-ups.
• Coordinate reports, IEP reviews and parent review schedules.
• Coordinate therapy schedules and monitor attendance and continuity of care.
• Track onboarding, active caseload, admissions and discharges; update management.
• Note: role coordinates care and does not change clinical goals.

Skills

Communication

Empathy

Conflict resolution

Multilingual English/Hindi

Education

Master's degree in Psychology

Tools

EMR/HMS

Microsoft Office

Job description

Clinical Case Manager – Paediatric Developmental Centre (Dubai, UAE)

Location: Dubai, UAE | Type: Full-time

About the Role

We are hiring a Clinical Case Manager to be the single point of contact for families, ensuring integrated, family-centred care from intake to transition. You will coordinate clinical pathways, champion parent experience, and support clinical governance, retention and continuity of care in line with centre SOPs and DHA standards.

Key Responsibilities

Case Management & Clinical Coordination

• Manage each child's case from intake to discharge or transition, including assessment coordination, therapy planning, progress reviews and transition planning
• Consolidate goals from Speech & Language Therapy, OT, Behaviour Therapy, Psychology, Physiotherapy and Nutrition into an Integrated Master IEP, with input from the responsible clinicians
• Coordinate interdisciplinary case meetings; record actions, assign follow-ups and track completion
• Coordinate assessment reports, IEP reviews, progress reports and parent review schedules
• Coordinate therapy schedules with clinicians and front office; monitor attendance, missed sessions and continuity of care
• Track onboarding, active caseload, admissions and discharges, and update management accurately
• Note: this role coordinates care and does not change clinical goals set by licensed clinicians

Parent Relationship, Support & Satisfaction

• Build supportive relationships with parents and act as their key contact
• Lead parent intake discussions and explain the assessment and service process
• Coordinate parent meetings on progress, goals, feedback and next steps
• Provide emotional support and psychoeducation within scope; refer parents to a licensed Psychologist for formal counselling
• Respond to concerns empathetically and elevate clinical or operational issues
• Identify early signs of dissatisfaction, missed attendance or possible discontinuation and follow up proactively

Records, Outcomes & Continuity of Care

• Track progress against IEP goals using clinician updates
• Maintain the Parent Meeting Tracker, case-management tracker and onboarding records
• Follow up on pending reports and IEPs; elevate delays to team leads
• Monitor service‑continuation and dropout trends; share insights with management
• Prepare regular management updates on parent feedback, review status, active cases and retention risks

Compliance, Safety & Governance

• Adhere to DHA regulations, the Code of Conduct, informed‑consent requirements and child safeguarding policy
• Maintain confidentiality per UAE PDPL; no clinical information via personal WhatsApp
• Keep EMR/HMS documentation timely, accurate and audit‑ready
• Report safeguarding concerns, incidents and complaints immediately

KPIs

• IEP and assessment‑report TAT compliance: above 95%
• Parent‑meeting adherence per care plan
• Reduction in service gaps and dropouts
• Documentation and tracker compliance

The role does not change therapy goals, provide formal counselling or diagnosis, prescribe treatment, promise clinical outcomes, or discuss financial discounts without approval.

Qualifications & Experience

• Master's degree in Psychology
• Minimum 3 years' experience in a paediatric developmental or rehabilitation setting
• Valid DHA licence required if appointed to practise as a Psychologist / Clinical Psychologist
• Proficiency in EMR/HMS and Microsoft Office
• Excellent communication, empathy and conflict‑resolution skills
• Fluent in Hindi and English (spoken and written)

Core Competencies

Family‑centred care, strong organisation and follow‑up, cultural sensitivity with multicultural UAE families, discretion and confidentiality, teamwork and interdisciplinary communication.

What We Offer

• Salary based on qualification and experience
• Standard benefits as per UAE Labour Law
• Performance‑based incentive, subject to management discretion