Client Support Specialist BD

Remotedxb; Dubai; Remote; AED 67,000 - 100,000; Full time

Job summary

Remotedxb in Dubai is seeking a client support specialist to respond to inquiries via email, phone, chat, and other channels, delivering accurate information and professional service.

The role requires strong communication, independence, and collaboration with internal teams, ensuring timely resolution and high customer satisfaction in a remote setup.

Qualifications

• Track record in client support or similar role.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate with internal teams.
• Multitasking and time-management skills.
• Reliable internet connection and remote-work setup.

Responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate and timely information based on client needs and company procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions in a professional manner.
• Follow up with clients to ensure requests are resolved.
• Escalate complex or sensitive issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.
• Maintain a professional, responsive, and client-focused approach in all interactions.
• Follow company policies, procedures, and service standards.

Skills

Communication skills

Interpersonal skills

Independent work

Team collaboration

Time management

English proficiency

Job description

Responsibilities

• Respond to client inquiries through email, phone, chat, and other communication channels
• Provide accurate and timely information based on client needs and company procedures
• Assist clients with questions, requests, account-related issues, and service concerns
• Troubleshoot problems and provide effective solutions in a professional manner
• Follow up with clients to ensure their requests have been properly resolved
• Escalate complex or sensitive issues to the appropriate internal team
• Maintain accurate records of client interactions, requests, and resolutions
• Monitor open requests and ensure timely follow-up and resolution
• Identify recurring client concerns and communicate feedback to internal teams
• Collaborate with different departments to resolve client issues efficiently
• Maintain a professional, responsive, and client-focused approach in all interactions
• Follow company policies, procedures, and service standards

Requirements

• Previous experience in client support, customer service, customer support, account management, or a similar role
• Strong communication and interpersonal skills
• Ability to work independently and collaborate effectively with internal teams
• Ability to manage multiple client requests while maintaining service quality
• Strong organizational and time-management skills
• Reliable internet connection and a suitable setup for remote work
• Professional, proactive, and client-oriented attitude
• English proficiency is required if the position involves supporting English-speaking clients