Client Success Lead - Campaigns & TVCs

FP7McCann; Dubai; On-site; AED 167,400 - 279,000; Full time

Job summary

A leading advertising agency in Dubai seeks an experienced Account Manager to enhance client relationships and lead day-to-day operations. Responsibilities include managing campaigns, proactively engaging with clients, and ensuring quality delivery. The ideal candidate should have at least 4 years of agency experience and excel in communication and problem-solving.

Qualifications

• Minimum 4 years of experience in a reputed agency.
• Able to manage client stakeholders and creative teams.
• Displays a superior understanding of advertising and marketing.

Responsibilities

• Lead day-to-day business interactions with clients.
• Build client confidence and satisfaction through quality delivery.
• Proactively challenge briefs and propose insights.
• Run campaigns from A-Z within tight deadlines.

Skills

Client relationship building

Creative problem-solving

Attention to detail

Communication skills

Job description

The Role:

Account Manager leads the day to day business with the client and internally.

Responsibilities:

Client

·Charismatic and can build a strong relationship with the different clients’ stakeholders.

·Builds client confidence by demonstrating an ability to creatively manage and deliver a quality product, on time, on strategy and on budget and aims to achieve a high level of client satisfaction.

·Proactive and can challenge clients’ briefs and help planning come up with relevant insights

·Adept at identifying potential problems and developing recommended solutions to review with their Senior Account Manager/Account Director.

·Consistently fulfills clients needs; provides value-added input and creative solutions

Business

·The passion to learn the client’s business and competition

·Switched on and able to understand the client’s business issues and able to help propose way to help solve their problems (problems that communication can help solve)

Professional

·Comfortable running photoshoots and TVCs

·Has great attention to details and can comfortably run campaigns from A-Z with tight deadlines.

·Has great communication skills

Leadership

·Confident and can build a strong relationship with the client and lead projects smoothly internally.

·Can manage the different client stakeholders and able to manage the creative team.

Skills and Experience:

· Minimum 4 years of experience in a reputed agency

· To be the day to day contact with key client personnel, delivering an efficient and effective service.

· Develop and maintain a close and productive relationship with key client contacts, acting with integrity at all times

· Displays a superior understanding of the needs of each department that will be involved in the execution of client projects. Provides key, relevant information to these departments in a timely manner including Performance Tracking and Reporting

· Understand and articulate the basics of advertising and marketing