Client Relationship Manager – UAE

Sygnum Bank; Abu Dhabi; On-site; AED 240,000 - 480,000; Full time

Benefits offered by this job

Competitive pay

Mentoring program

Sabbatical after five years

Job summary

Sygnum Bank is seeking a Client Relationship Manager for its private banking team in Abu Dhabi. You will source and manage relationships with private and corporate clients, oversee multiple prospects, and drive onboarding with internal and external partners.

The role requires a minimum of 5 years in a regulated financial institution, onboarding experience for private and legal entities, and strong English communication. Arabic is a plus in a diverse Middle East market.

Qualifications

• Minimum 5 years in a client-facing role within a regulated (Swiss) financial institution.
• Experience onboarding clients (private clients and legal entities).
• Familiarity with Swiss banking and ADGM regulations.
• Excellent written and spoken English; Arabic is a plus.

Responsibilities

• Source and foster new client relationships with focus on private and corporate clients.
• Oversee multiple prospects and prioritize responses to their needs.
• Lead client onboarding with Legal & Compliance, Operations and external providers.
• Provide solution-oriented support in onboarding, product questions, transactions and contracts.
• Maintain deep understanding of crypto market landscape and Sygnum’s offerings.

Skills

Relationship management

Client onboarding

Crypto market knowledge

English communication

Networking

Education

BSc/BA in Business Administration/Finance

MSc/MBA/CFA is a plus

Job description

Sygnum is a global digital asset banking group, founded on Swiss and Singapore heritage. We empower professional and institutional investors, banks, corporates and DLT foundations to invest in digital assets with complete trust. Our team enables this through our institutional-grade security, expert personal service and portfolio of regulated digital asset banking, asset management, tokenization and B2B services.

In Switzerland, Sygnum holds a banking licence and has CMS and Major Payment Institution Licences in Singapore. The group is also regulated in the established global financial hubs of Abu Dhabi, Luxembourg and is registered in Liechtenstein.

We believe that the future has heritage. Our crypto-native team of banking, investment and digital asset technology professionals are building a trusted gateway between the traditional and digital asset economies that we call Future Finance. To learn more about how Sygnum’s mission and values are shaping this digital asset ecosystem, please visit sygnum.com and follow us on LinkedIn and X.

Our Values

A key pillar of our success are the Sygnum values that define and unite us a team. We proudly call them our SYGN values:

• S stands for the importance we hold in Seeking and seizing opportunities, and the way we take personal ownership for delivering results for our clients;
• Y represents the way we say Yes to maintaining the highest level of integrity and fairness in everything we do. Sygnumers always display confidence without attitude;
• G reminds us to always Grow and win together. We only succeed by supporting each other and challenging ourselves, and our team-mates, to reach for new heights;
• N is here for Nose for value because we are always looking to focus on what matters most to our clients, partners and team.

Sygnum has one of the most diverse teams in the industry. Diversity plays a central role in keeping our work culture open, our teams productive and energised, and our solutions at the forefront of the industry. In the spirit of our SYGN value to “grow and win together”, we fully embrace an equal opportunity mindset in the way we onboard, develop and promote our team members.

About the role

Are you passionate about Digital Assets, have experience in private banking and excited to explore the intersection of Traditional and Digital Asset Finance while supporting leading banks on their journey within Digital Assets? Are you or do you have the ambition to grow into a professional that supports the acquisition, key account management and strategic projects of clients while constantly helping them stay ahead of the curve within Digital Assets?

If this sounds like you, we know the perfect role: we are looking for a Client Relationship Manager to join our fast-growing Private Banking team in Abu Dhabi.

Responsibilities:

• Take responsibility to source and foster new client relationships with focus on private and corporate clients.
• Oversee multiple prospects and prioritize efforts to anticipate and ensure appropriate responses to their needs.
• Lead the client onboarding process together with internal stakeholders (Legal & Compliance, Operations) and external service providers.
• Provision of solution-oriented support to private and corporate clients in the areas of onboarding, product-related questions, transactions, technical support, contract amendments, complaints, etc.
• Maintain an expert level of understanding of the crypto market landscape by understanding Sygnum’s offering and strengths, attending conferences, understanding the regulatory developments, and building a strong institutional and professional prospect network.
• BSc/BA in Business Administration, Finance, or relevant field; MSc/MBA/CFA is a plus.
• Prior relevant work experience (min. 5 years) in client facing role within a regulated (Swiss) financial institution.
• Experience in onboarding clients (private clients and legal entities) and familiarity with the Swiss banking and ADGM regulations.
• Demonstrated consultative mindset and analytical skills, mixed with a high level of attention to detail and accuracy with a hands‑on mentality.
• Strong Relationship Management skills.
• Deep crypto market understanding and knowledge .
• An existing network within the blockchain local ecosystem is a plus.
• Excellent communication skills in spoken and written form in English. Arabic is a plus.

Our Offer

Joining Sygnum means being part of a dynamic, global team that is building a trusted gateway between the traditional and digital asset economies. Working at Sygnum, you will experience our fast-paced, exciting work environment that embraces meritocracy and collaboration and open communication. Alongside our ambitious long-term mission, we also come together for reaching important milestones and annual crypto-industry anniversaries like Bitcoin Pizza Day, and regularly celebrate together at themed company events as part of our journey to shape Future Finance.

Sygnum offers a comprehensive package of benefits for all team members. They include:

• Attractive combination of market salaries and entrepreneurial incentive scheme
• Professional development via Mentoring and Buddy programs
• One-month fully paid sabbatical after five years of continuous employment