Client Relationship Manager

Conjugate Consulting; Dubai; On-site; AED 350,000 - 700,000; Full time

Job summary

Tanqeeb in Dubai invites an experienced CRM Elite Manager to lead the highest-value client segment, delivering a concierge-level experience to UHNW and VIP clients.

You will build emotional loyalty, anticipate client needs, and ensure a seamless, proactive journey while upholding luxury brand standards and confidentiality.

Qualifications

• 7–10 years’ experience in luxury CRM or UHNW portfolio management.
• Fluent in English; Arabic or another language is an advantage.
• Strong emotional intelligence and cross-cultural awareness.
• Experience with CRM platforms, preferably Salesforce.
• Highly organized, discreet, and execution-driven.

Responsibilities

• Serve as the main contact for Elite clients with refined, high-touch communication.
• Build long-term trust-based relationships and maintain detailed client profiles.
• Curate personalized hospitality experiences, gifts, and milestone engagements.
• Coordinate with internal teams to fast-track Elite cases and ensure priority resolution.
• Provide proactive updates across the client lifecycle.
• Develop personalized communication strategies and relationship reports.
• Drive loyalty, retention, portfolio growth, and organic referrals.
• Uphold luxury brand standards and maintain strict confidentiality.

Skills

Emotional intelligence

Excellent communication

CRM platforms

Sales & loyalty

English fluency

Education

Bachelor's degree

Tools

Salesforce

Job description

We are looking for a CRM Elite Manager to lead the highest-value client segment and deliver a personalized, concierge-level experience to UHNW and VIP clients. This role is responsible for building deep emotional loyalty, anticipating client needs, and ensuring their journey is seamless, proactive, and exceptional.

Key Responsibilities

• Serve as the main point of contact for Elite clients with refined, high-touch communication.


• Build long-term, trust-based relationships and maintain detailed client profiles.


• Curate personalized hospitality experiences, gifts, and milestone engagements.


• Coordinate with internal teams to fast-track Elite cases and ensure priority resolution.


• Provide proactive updates across the client lifecycle.


• Develop personalized communication strategies and relationship reports.


• Drive loyalty, retention, portfolio growth, and organic referrals.


• Uphold luxury brand standards and maintain strict confidentiality.

Requirements

• 7–10 years’ experience in luxury CRM, private client relations, concierge, or UHNW portfolio management.


• Strong emotional intelligence, communication skills, and cultural awareness.


• Highly organized, detail-oriented, and execution-driven.


• Experience with CRM platforms, preferably Salesforce.


• Fluent in English; Arabic or another language is an advantage.


• Presentable, discreet, and comfortable working with UHNW individuals.