Private Client Advisor

HRsource; Abu Dhabi; On-site; AED 279,000 - 446,000; Full time

Job summary

HRsource seeks a Client Advisor for an internationally recognised fine jewellery maison launching a flagship boutique in Abu Dhabi. The role centers on delivering an exceptional luxury client experience to an exclusive, international clientele.

You will act as a trusted advisor with strong product knowledge, clienteling, and private appointments, boasting a polished, discreet presence. Prior luxury retail experience and a proven sales track record are essential.

Qualifications

• Experience in luxury retail is essential.
• Strong clienteling and relationship-building skills.
• Proven track record of exceeding sales targets.
• Excellent communication and interpersonal abilities.
• Fluency in multiple languages is a plus.

Responsibilities

• Deliver an exceptional luxury experience to every client.
• Build genuine, long-term relationships through personalised service.
• Achieve and exceed boutique sales targets.
• Identify opportunities to introduce complementary collections and bespoke services.
• Support clienteling and VIP events to drive repeat visits.

Skills

Luxury retail

Clienteling

Relationship-building

Sales targets

Interpersonal skills

Multilingual communication

Job description

Our client is an internationally recognised fine jewellery Maison preparing to launch an exceptional new boutique in Abu Dhabi. Built on craftsmanship, timeless design and uncompromising quality, the brand is committed to delivering an unrivalled client experience that reflects the highest standards of luxury.

We are seeking experienced Client Advisors who are passionate about luxury retail, relationship building and delivering exceptional service. This is far more than a sales position. It is an opportunity to become a trusted advisor to an exclusive clientele, building long-term relationships while representing one of the industry's most exciting luxury brands.

The successful individual will be passionate about fine jewellery, possess excellent commercial awareness and have the ability to create meaningful relationships with discerning clients from around the world.

The Role

As a Client Advisor, you will be responsible for delivering an exceptional luxury experience throughout every stage of the client journey. You will act as a true ambassador of the Maison, creating memorable experiences, exceeding expectations and developing long-term client relationships that drive repeat business and loyalty.

You will combine exceptional client service with strong commercial performance, ensuring every interaction reflects the values, heritage and prestige of the brand.

This position requires an individual who is naturally polished, emotionally intelligent and passionate about building genuine relationships rather than simply completing transactions.

Key Responsibilities Client Experience

• Deliver an exceptional luxury experience to every client entering the boutique.
• Welcome clients with warmth, professionalism and confidence while creating an immediate sense of exclusivity.
• Build genuine, long-term relationships through personalised service and meaningful conversations.
• Understand each client's lifestyle, preferences and purchasing motivations to provide tailored recommendations.
• Consistently exceed expectations by anticipating client needs before they arise.
• Ensure every client interaction reflects the Maison's standards of excellence.
• Create memorable experiences that encourage repeat visits and long-term loyalty.
• Act as a trusted advisor rather than simply a salesperson.
• Achieve and exceed individual and boutique sales targets.
• Maximise every client interaction through exceptional selling techniques and product knowledge.
• Identify opportunities to introduce complementary collections and bespoke services.
• Build and manage a strong portfolio of repeat clients through proactive clienteling.
• Follow up with clients after purchases to strengthen relationships and encourage future business.
• Actively develop new business opportunities through networking and referrals.
• Support boutique initiatives designed to increase client acquisition and retention.

Clienteling

• Develop long-term relationships with high-net-worth and ultra-high-net-worth clients.
• Maintain detailed client profiles and purchase histories.
• Proactively contact clients regarding new collections, exclusive launches and private appointments.
• Support private viewings, VIP events and bespoke client experiences.
• Deliver personalised follow-up before and after every significant purchase.
• Continuously grow your personal client portfolio.

Product Knowledge

• Develop an expert understanding of the Maison's collections, gemstones, craftsmanship and heritage.
• Confidently present product features, materials and unique design stories.
• Keep up to date with industry trends and developments within the luxury and fine jewellery sector.
• Demonstrate credibility and passion when presenting products to clients.
• Ensure the boutique always maintains exceptional presentation standards.
• Support visual merchandising and product presentation.
• Maintain accurate stock handling procedures where required.
• Assist with daily opening and closing procedures.
• Ensure all operational and security procedures are consistently followed.
• Work closely with colleagues to deliver a seamless client journey.
• Support boutique events, exclusive launches and VIP appointments.
• Share best practice and contribute to a positive team culture.
• Assist in coaching and supporting new team members where appropriate.
• Work collaboratively with management to achieve boutique objectives.

Brand Ambassador

• Represent the Maison with professionalism, integrity and discretion at all times.
• Embody the values and image of the brand through impeccable presentation and behaviour.
• Build confidence and trust with clients through authenticity and expertise.
• Maintain complete confidentiality regarding client information and purchases.
• Act as a positive ambassador both inside and outside the boutique.

Candidate Profile

The successful candidate will naturally embody elegance, confidence and professionalism while demonstrating a genuine passion for luxury and fine jewellery.

You will possess exceptional interpersonal skills, emotional intelligence and the ability to build meaningful relationships with an international clientele.

You are commercially driven without compromising on service and understand that long-term client relationships are the foundation of success within luxury retail.

Experience Required

• Previous experience within fine jewellery is essential.
• Experience working with luxury or high-end international brands.
• Proven track record of achieving and exceeding sales targets.
• Strong clienteling experience with the ability to build repeat business.
• Experience serving high-net-worth and international clientele.
• Strong commercial awareness and business acumen.
• Previous experience participating in VIP events and private appointments is advantageous.

Skills & Attributes

• Exceptional communication and interpersonal skills.
• Outstanding relationship-building ability.
• Professional, polished and well-presented.
• Commercially driven with a passion for luxury retail.
• Excellent negotiation and influencing skills.
• Highly organised with exceptional attention to detail.
• Positive, proactive and solution-oriented.
• Ability to work within a fast-paced luxury environment.
• Strong team player.
• Languages: French, Italian, Russian or German speaker is required.