Client Payment Specialist

Bitoasis; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Bitoasis in Dubai is seeking a detail-oriented Client Payments Officer to join our Finance team. You will own end-to-end payments operations including processing reconciliations, transaction monitoring, reporting, and investigations to ensure client transactions are handled accurately and within SLA.

You will process daily payments locally and internationally, reconcile deposits, handle L2 queries with CS and Compliance, provide KYC documents, and assist audits while improving processes and SOPs

Qualifications

• Bachelor's degree in commerce, finance, accounting, or a related field.
• 0-3 years of relevant experience in payments operations.
• Prior experience at an international bank, fintech, or payments company.
• Experience with high-value, high-risk payment processes is strongly preferred.
• Intermediate to advanced proficiency in Microsoft Excel.
• Strong attention to detail and ability to work within tight SLAs.
• Cryptocurrency or digital assets knowledge is a distinct

Responsibilities

• Process daily local and international payments across entities to customers within the defined SLA
• Reconcile and credit client deposits in real time by comparing bank statements to platform entries
• Perform daily reconciliation of customer deposits and withdrawals identifying and resolving discrepancies
• Handle L2 queries from the CS and Compliance teams Document escape and resolve transaction breaks and exceptions
• Co-ordinate with the treasury team to provide KYC documents for clients as requested
• Complete monthly reconciliation activities within SLA
• Calculate and analyze revenue on a daily basis
• Support internal and external audits across all entities
• Adhere to all internal control policies and ensure that the process remains under infosec compliance and regulatory guideline at all times
• Identify areas and propose ideas for automating operational processes
• Create update and manage Standard Operating Procedures SOPs

Education

Bachelor's degree in commerce, finance, accounting, or a related field

Tools

Microsoft Excel

Job description

OVERVIEW

strong We are looking for a detail-oriented Client Payments Ofiicer to join our Finance team You will own end-to-end payments operations including processing reconciliations transaction monitoring reporting and investigations ensuring all client transactions are handled accurately and within SLA strong

RESPONSIBILITIES

• Process daily local and international payments across entities to customers within the defined SLA
• Reconcile and credit client deposits in real time by comparing bank statements to platform entries
• Perform daily reconciliation of customer deposits and withdrawals identifying and resolving discrepancies
• Handle L2 queries from the CS and Compliance teams Document escape and resolve transaction breaks and exceptions
• Co-ordinate with the treasury team to provide KYC documents for clients as requested
• Complete monthly reconciliation activities within SLA
• Calculate and analyze revenue on a daily basis
• Support internal and external audits across all entities
• Adhere to all internal control policies and ensure that the process remains under infosec compliance and regulatory guideline at all times
• Identify areas and propose ideas for automating operational processes
• Create update and manage Standard Operating Procedures SOPs

QUALIFICATIONS

• Bachelor s degree in commerce, finance, accounting, or a related field
• 0-3 years of relevant experience in payments operations
• Prior experience at an international bank, fintech, or payments company
• Experience with high-value, high-risk payment processes is strongly preferred
• Intermediate to advanced proficiency in Microsoft Excel
• Strong attention to detail and ability to work within tight SLAs
• Cryptocurrency or digital assets knowledge is a distinct