Client Manager, VIP/ Institutional Clients- Senior Specialist

Binance; Dubai; Hybrid; AED 300,000 - 400,000; Full time

Job summary

Binance, a leading crypto fintech firm, is seeking a Senior Client Relationship Manager in the UAE to lead a portfolio of global institutional and VIP clients, engaging C-suite and senior decision-makers as a trusted advisor.

You will build long-term partnerships, identify growth opportunities across the full product suite, and deepen relationships through high-quality engagement and deep understanding of client objectives. Strong leadership and cross-functional collaboration are essential.

Qualifications

• 8+ years of client relationship management in private banking, family offices, wealth management, crypto or fintech.
• 5+ years of team leadership experience, coaching and developing junior talent.
• Fluent English and Mandarin; ability to collaborate with global teams and overseas partners.

Responsibilities

• Serve as senior relationship owner and primary contact for a portfolio of global institutional/VIP clients, engaging C-suite and senior decision-makers.
• Build long-term, trust-based partnerships and identify cross-selling opportunities across the full product suite.
• Deepen client relationships through high-quality engagement and understanding client needs and objectives.
• Design and optimize client service processes; oversee health and performance of key accounts.
• Lead client behavior analysis, produce reports, and drive cross-functional delivery of client solutions.
• Lead the client manager team: set standards, coach, and develop junior members, build capability.
• Represent client voice internally to influence product strategy and business planning.

Skills

Client relationships

Leadership

Crypto knowledge

Wealth management

Stakeholder management

English & Mandarin

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Serve as the senior relationship owner and primary point of contact for a portfolio of global institutional/VIP clients, engaging C-suite and senior decision-makers as a trusted advisor.

• Build long-term, trust-based partnerships and proactively identify growth and cross-selling opportunities across the full product suite.

• Deepen and expand strategic relationships with existing clients through sustained, high-quality engagement and a deep understanding of their needs and objectives.

• Design and continuously optimize key client service processes and systems; formulate management standards and oversee the health and performance of key client accounts.

• Lead in-depth analysis of client behavior to uncover latent needs; produce key client analysis reports and drive cross-functional collaboration to deliver optimal client solutions.

• Lead the client manager team: set performance and service standards, coach and develop junior team members, and build long-term team capability.

• Represent the voice of key clients internally, contributing insights to product strategy and business planning.

Requirements

• 8+ years of client relationship management experience in private banking, family offices, wealth management, crypto or fintech, with strong product knowledge.

• 5+ years of team leadership experience, with a proven record of coaching and developing junior talent.

• Background in both crypto and traditional financial institutions is a strong plus.

• Strong client management skills: building and maintaining high-value relationships, structured client profiling, and designing impactful client engagement activities.

• Excellent communication and stakeholder management skills; flexible and effective across a wide range of situations.

• Fluent in both English and Mandarin, with the ability to collaborate effectively with global teams, overseas partners, and relevant stakeholders.

• Resilient under pressure, able to manage multiple priorities in a fast-paced environment.

• Genuine passion for crypto/fintech.

Why Binance

Shape the future with the world’s leading blockchain ecosystem

Collaborate with world-class talent in a user-centric global organization with a flat structure

Tackle unique, fast-paced projects with autonomy in an innovative environment

Thrive in a results-driven workplace with opportunities for career growth and continuous learning

Competitive salary and company benefits

Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our