Client Experience & Operations Specialist (CCS Centre)

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 112,000 - 167,000; Full time

Job summary

First Abu Dhabi Bank in Abu Dhabi seeks a Senior Officer to support Relationship Management by providing operational and administrative services to clients and internal teams. You will act as a liaison across internal departments and assist with account maintenance, documentation, and service requests to ensure high-quality client experiences.

This role requires attention to detail, adherence to policies, effective communication, and a proactive approach to resolving issues within a fast-paced

Qualifications

• Excellent written and spoken communication at all levels.
• Analytical, self-motivated and adaptable to a dynamic environment.
• Able to work in a cooperative team and deliver accurate results.

Responsibilities

• Serve as liaison between clients and internal departments to ensure smooth operations.
• Provide operational and administrative support to Relationship Management teams.
• Handle account maintenance activities and RM inquiries in a timely manner.
• Collect required documentation and ensure compliance with bank policies.
• Maintain timely communications with internal stakeholders and adhere to SLAs.

Skills

Communication

Analytical thinking

Problem solving

Education

University Degree in Commerce or Banking

Job description

First Abu Dhabi Bank in Abu Dhabi seeks a Senior Officer to support Relationship Management by providing operational and administrative services to clients and internal teams. You will act as a liaison across internal departments and assist with account maintenance, documentation, and service requests to ensure high-quality client experiences.

This role requires attention to detail, adherence to policies, effective communication, and a proactive approach to resolving issues within a fast-paced