Client Delivery Director

Mintlayer; Abu Dhabi; On-site; AED 150,000 - 190,000; Full time

Job summary

Mintlayer seeks an experienced Client Delivery Lead to own the post-sale delivery lifecycle for all MWS institutional client deployments. You will coordinate cross-functional teams, manage timelines and dependencies, and ensure successful delivery post-launch.

You will monitor client health, usage patterns, and support ticket trends, escalating risks early and shaping scalable delivery playbooks as Mintlayer grows in enterprise fintech deployments.

Qualifications

• 7+ years in client delivery, professional services or enterprise fintech implementations.
• Experience managing complex multi-stakeholder institutional deployments.
• PM methodologies such as PMP/Prince2 or equivalent.

Responsibilities

• Own the post-sale delivery lifecycle for all MWS institutional client deployments.
• Coordinate internal teams on client delivery milestones and dependencies.
• Monitor client health, usage metrics, and support patterns after launch.
• Escalate material delivery risks before they become client issues.
• Build and manage the client delivery team as MWS scales.

Skills

Client delivery

Project management

Stakeholder management

Fintech experience

Tools

PMP

Prince2

Job description

ABOUT THE ROLE

The gap between what gets sold and what gets delivered is where institutional relationships are won or lost At Mintlayer closing an MWS enterprise client is the beginning not the end the delivery quality milestone transparency and ongoing client health determine whether that client becomes a reference an expansion and an advocate

WHAT YOU WILL OWN

Own the post-sale delivery lifecycle for all MWS institutional client deployments Manage client expectations through transparent communication on timelines scope changes and technical dependencies Coordinate internal teams on client delivery milestones Build and maintain the MWS client delivery playbook Monitor client health post-launch usage metrics support ticket patterns and relationship risk indicators Escalate material delivery risks before they become client issues Build and manage the client delivery team as MWS scales

7+ years client delivery, professional services, or implementation in enterprise fintech Experience managing complex multi-stakeholder institutional deployments PMP, Prince2, or equivalent project management methodology Manages both client expectations and internal engineering timelines without losing either