Client Advisor - MOE

Hermès; Dubai; On-site; AED 112,000 - 223,000; Full time

Job summary

Hermès in Dubai invites a passionate luxury retail professional to deliver exceptional client experiences. You will engage with clients, present product stories, and tailor recommendations based on individual needs, reflecting the brand’s renowned craftsmanship.

You will collaborate with a high-performing team to maintain exquisite visual merchandising, manage orders and returns, and continuously enhance service standards in a fast-paced luxury environment.

Qualifications

• Experience in luxury retail delivering high-end client service.
• Ability to engage customers with sincerity and empathy.
• Strong product knowledge to match client needs.
• Excellent verbal and non-verbal communication skills.
• Collaborative mindset to work with store team.

Responsibilities

• Welcome clients warmly and engage with sincerity.
• Present product features and benefits, sharing stories behind items.
• Build and maintain client relationships; inform about new products/services.
• Ensure store merchandising is correct and products returned after viewing.
• Keep departments well stocked and products stored/folded to prevent damage.
• Participate in sales-related tasks and handle exchanges/returns/repairs.
• Capture client feedback and propose ideas to improve daily operations.

Skills

Luxury retail sales

Customer engagement

Product knowledge

Communication

Team collaboration

Punctuality & reliability

Flexibility & adaptability

Reacting to client needs

Job description

Main Responsibilities

• To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
• To engage with the client with sincerity.
• To make the client feel comfortable by creating a bond through conversation.
• To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.

Sales and Service

• To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
• To engage with the client with sincerity.
• To make the client feel comfortable by creating a bond through conversation.
• To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.

Customer Relationship Management

• Call on current & potential clients to establish & maintain client relationship and to inform about new products & services.
• Invite the customer to share his/her details to continue to establish & maintain client relationship and to inform about new products & services.

Administrative and Visual Merchandising

• To oversee, under the Store Manager/ Floor Manager's supervision, that:
• The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
• The departments are always well stocked.
• The products are well stored or folded in order to prevent any damage.

Operations

• To partake in management tasks associated with sales.
• Adhere to the administrative procedures concerning exchanges, returns and repairs.
• Be accountable and responsible for ad hoc mission entrusted by the store management.
• To share clients feedback on products.
• To propose ideas for improving the daily running of the store and the service deliver.

Requirements

• Proven track record in a sales position in luxury retail.
• Empathy & sincerity when serving customers.
• Professionalism in services provided to the customer.
• Individual contribution to the turnover in the sector.
• Positive attitude within the sales team.
• Familiarity with the products.
• Punctuality, flexibility, reactivity.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.